Job Description
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Point Pleasant, NJ. As a vital member of our organization, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.
- Answer incoming customer inquiries via phone in a prompt and professional manner
- Address customer concerns and complaints with empathy and patience, striving for first-contact resolution
- Provide accurate and detailed information about our products, services, and company policies
- Process orders and exchanges efficiently and accurately
- Identify and escalate complex issues to appropriate departments when necessary
- Collaborate with team members to continuously improve customer service processes
- Stay up-to-date on product knowledge and company policies
- Meet or exceed customer satisfaction and performance metrics
- Participate in ongoing training and development programs to enhance customer service skills
Qualifications
- Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely
- Strong problem-solving abilities and keen attention to detail
- Active listening skills and the patience to handle customer concerns with empathy
- Proficiency in customer service software and basic computer skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Previous customer service experience preferred
- Flexibility to work various shifts, including weekends and holidays, as needed
- Strong organizational skills and the ability to prioritize tasks efficiently
- Enthusiasm for delivering exceptional customer experiences and building positive relationships
- Ability to remain calm and professional under pressure
- Basic math skills for processing transactions and handling account-related inquiries
Additional Information
All your information will be kept confidential according to EEO guidelines.
This job posting is for a position in a store owned and operated by an independent franchisee, not Domino’s Pizza LLC, Domino’s Pizza Franchising LLC, or Domino’s Pizza, Inc. (“Domino’s Corporate”). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino’s will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino’s does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino’s.
