Descripción
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Point Pleasant, NJ. As a vital member of our organization, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.
- Answer incoming customer inquiries via phone in a prompt and professional manner
- Address customer concerns and complaints with empathy and patience, striving for first-contact resolution
- Provide accurate and detailed information about our products, services, and company policies
- Process orders and exchanges efficiently and accurately
- Identify and escalate complex issues to appropriate departments when necessary
- Collaborate with team members to continuously improve customer service processes
- Stay up-to-date on product knowledge and company policies
- Meet or exceed customer satisfaction and performance metrics
- Participate in ongoing training and development programs to enhance customer service skills
Calificaciones
- Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely
- Strong problem-solving abilities and keen attention to detail
- Active listening skills and the patience to handle customer concerns with empathy
- Proficiency in customer service software and basic computer skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Previous customer service experience preferred
- Flexibility to work various shifts, including weekends and holidays, as needed
- Strong organizational skills and the ability to prioritize tasks efficiently
- Enthusiasm for delivering exceptional customer experiences and building positive relationships
- Ability to remain calm and professional under pressure
- Basic math skills for processing transactions and handling account-related inquiries
Información Adicional
All your information will be kept confidential according to EEO guidelines.
Esta publicación de trabajo es para un puesto en una tienda que pertenece y es operada por un franquiciado independiente, no Domino's Pizza LLC, Domino's Pizza Franchising LLC o Domino's Pizza, Inc. ("Domino's Corporate"). Esto significa, entre otras cosas, que el franquiciado independiente es el único responsable y tomará independientemente todas las decisiones relacionadas con los asuntos laborales de la tienda, incluidas las relacionadas con la contratación, el despido, la disciplina, la supervisión, la compensación y los beneficios, la dotación de personal y la programación. Domino's no recibirá una copia de ninguna solicitud que envíe para este puesto de trabajo y no tendrá ningún control sobre si recibe una entrevista y / o es finalmente contratado. Además, Domino's no controla ni es responsable de las políticas y prácticas de empleo de los franquiciados independientes. Si lo contratan para este puesto de trabajo, el franquiciado independiente será su único empleador y usted no será un empleado de Domino's.