Job Description
Join our dynamic team at our St Louis location on Pershing Rd as a Customer Service Representative! We're seeking an enthusiastic and customer-focused professional who thrives in a fast-paced environment and is committed to delivering exceptional service. In this role, you'll be the frontline of our organization, ensuring every customer interaction reflects our commitment to excellence and satisfaction.
- Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly and professional demeanor
- Process cash and credit card transactions with precision, ensuring all payments are handled securely and records are maintained accurately
- Provide outstanding customer service by addressing inquiries, resolving issues promptly, and exceeding customer expectations
- Collaborate with team members to ensure smooth operations during peak periods and support colleagues in achieving team goals
- Maintain a clean, organized, and welcoming work environment that reflects our brand standards
- Operate ordering systems and point-of-sale technology with proficiency and attention to detail
- Assist with various in-store tasks as needed, demonstrating flexibility and a willingness to support the team
- Handle customer complaints with empathy and professionalism, working toward mutually beneficial resolutions
- Lift and move items weighing up to 25 lbs regularly throughout your shift
- Contribute to a positive, inclusive workplace culture through collaborative teamwork and transparent communication
Qualifications
- Excellent customer service skills with a genuine, friendly, and positive attitude
- Strong verbal and written communication abilities
- Proven ability to multitask and work efficiently in a fast-paced, dynamic environment
- Basic math skills for handling cash transactions and processing payments
- Physical stamina to stand for extended periods and lift up to 25 lbs regularly
- Team player mentality with a collaborative approach and willingness to support colleagues
- Strong attention to detail and ability to follow directions accurately
- Basic computer skills and proficiency with point-of-sale systems and ordering platforms
- Problem-solving skills and ability to handle challenging situations with patience and resilience
- Conflict resolution abilities and empathetic approach to customer interactions
- Flexibility to work various shifts, including weekends and holidays as scheduled
- High school diploma or equivalent (preferred)
- Previous customer service experience (preferred)
- Food handling experience or willingness to learn proper techniques (preferred)
Additional Information
All your information will be kept confidential according to EEO guidelines.
This job posting is for a position in a store owned and operated by an independent franchisee, not Domino’s Pizza LLC, Domino’s Pizza Franchising LLC, or Domino’s Pizza, Inc. (“Domino’s Corporate”). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino’s will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino’s does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino’s.
