Job Description
Domino’s Customer Service Representative (CSR)
Pay: $15.92 per hour
We’re looking for friendly, dependable team members to provide excellent customer service and help keep our store running smoothly.
Responsibilities
- Greet customers and take orders in person and over the phone.
- Enter orders accurately and process payments.
- Prepare pizzas and other menu items according to Domino’s standards.
- Follow food safety procedures and maintain a clean work area.
- Restock ingredients, supplies, and packaging.
- Assist with customer questions and resolve concerns professionally.
- Work with the team to complete orders accurately and on time.
Qualifications
- Positive attitude and strong customer service skills.
- Ability to work in a fast-paced environment.
- Dependable attendance and willingness to work a flexible schedule.
- No experience required; training provided.
Benefits and advancement
- Health insurance and 401(k), subject to eligibility and plan terms.
- Opportunities to advance to Assistant Manager and General Manager based on performance, training, and available positions.
Additional Information
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 – 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
This job posting is for a position in a store owned and operated by an independent franchisee, not Domino’s Pizza LLC, Domino’s Pizza Franchising LLC, or Domino’s Pizza, Inc. (“Domino’s Corporate”). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino’s will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino’s does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino’s.
