Job Description
Join our dynamic team at our Pekin, United States location as a Customer Service Representative! We're seeking a friendly, detail-oriented professional who is passionate about delivering exceptional customer experiences. In this fast-paced role, you'll be the voice of our organization, handling customer interactions with professionalism, empathy, and enthusiasm while supporting our operational excellence.
- Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a positive, helpful tone
- Process cash and credit card transactions with precision and attention to detail
- Deliver outstanding customer service by addressing inquiries, resolving concerns, and ensuring every customer interaction leaves a positive impression
- Collaborate with team members to ensure smooth operations during peak periods and support colleagues as needed
- Maintain a clean, organized work area while adhering to all company standards and safety protocols
- Prepare products according to company specifications and customer requirements with accuracy and care
- Assist with additional operational tasks, including restocking supplies and maintaining inventory
- Lift and move items weighing up to 25 lbs. as required in the course of daily duties
- Demonstrate flexibility and resilience in adapting to changing priorities and customer needs
Qualifications
**Required Skills & Experience:**
- Excellent communication skills with the ability to interact professionally and courteously with customers and team members
- Strong attention to detail and ability to follow directions accurately
- Basic math skills for handling cash transactions and order calculations
- Ability to multitask and work efficiently in a fast-paced, dynamic environment
- Positive attitude, friendly demeanor, and genuine enthusiasm for helping others
- Team player mentality with a collaborative approach and willingness to support colleagues
- Physical ability to stand for extended periods and lift up to 25 lbs. regularly
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Reliability, punctuality, and strong organizational skills
- Problem-solving abilities and patience when handling customer concerns
**Preferred Qualifications:**
- Previous customer service experience in a retail or food service environment
- Food handling or food service experience
- Experience working in a high-volume, customer-facing role
- Familiarity with point-of-sale (POS) systems or cash handling procedures
This job posting is for a position in a store owned and operated by an independent franchisee, not Domino’s Pizza LLC, Domino’s Pizza Franchising LLC, or Domino’s Pizza, Inc. (“Domino’s Corporate”). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino’s will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino’s does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino’s.
