Job Description
We are seeking a friendly and customer-focused Customer Service Representative to join our team in Lancaster, United States. As a vital member of our customer service department, you will be responsible for providing exceptional support to our valued customers, addressing their inquiries, and ensuring their satisfaction with our products and services.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and issues with empathy and efficiency
- Process orders, refunds, and exchanges accurately
- Maintain up-to-date knowledge of products, services, and company policies
- Collaborate with other departments to ensure customer satisfaction
- Document customer interactions and update customer records in our database
- Identify and escalate complex issues to appropriate team members or management
- Provide feedback to improve customer service processes and procedures
- Meet or exceed performance metrics and quality standards
Qualifications
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in customer service software and basic computer skills
- Ability to multitask and prioritize in a fast-paced environment
- Patient and empathetic approach to customer interactions
- Students Encouraged to apply
- Previous customer service experience preferred
- Ability to remain calm and professional in challenging situations
- Flexible schedule, including availability for evenings, weekends, and holidays as needed
Additional Information
All your information will be kept confidential according to EEO guidelines.
This job posting is for a position in a store owned and operated by an independent franchisee, not Domino’s Pizza LLC, Domino’s Pizza Franchising LLC, or Domino’s Pizza, Inc. (“Domino’s Corporate”). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino’s will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino’s does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino’s.
