Job Description
We're looking for a friendly and efficient Customer Service Representative to join our team at our Springfield location (544 W Jefferson St). As the face of our organization, you'll play a crucial role in ensuring customer satisfaction while managing various aspects of our pizza restaurant operations.
- Answer incoming phone calls professionally and take customer orders accurately
- Prepare high-quality pizzas and other menu items according to company standards
- Process cash and card transactions efficiently
- Provide exceptional customer service, addressing inquiries and resolving issues promptly
- Maintain a clean and organized work environment
- Collaborate with team members to ensure smooth restaurant operations
- Handle multiple tasks simultaneously during busy periods
- Assist with additional duties as assigned by management
Qualifications
- Excellent customer service skills with a friendly and positive attitude
- Strong communication abilities, both verbal and written
- Proficiency in taking phone orders and handling customer inquiries
- Basic math skills for processing transactions and handling cash
- Ability to multitask and work efficiently in a fast-paced environment
- Physical capability to lift up to 25 lbs and stand for extended periods
- Flexibility to work weekends, holidays, and various shifts as needed
- Team player with a willingness to assist colleagues and contribute to a positive work atmosphere
- Attention to detail in food preparation and order accuracy
- Basic computer skills for operating point-of-sale systems
- Ability to follow directions and adhere to company policies and procedures
- Strong time management and organizational skills
- Stress management abilities to maintain composure during busy periods
- Food handling experience is a plus, but not required (training will be provided)
Additional Information
All your information will be kept confidential according to EEO guidelines.
This job posting is for a position in a store owned and operated by an independent franchisee, not Domino’s Pizza LLC, Domino’s Pizza Franchising LLC, or Domino’s Pizza, Inc. (“Domino’s Corporate”). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino’s will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino’s does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino’s.
