Job Description
Join our dynamic team at 9511 Lackland Rd in Overland, United States, as a Customer Service Representative! We're seeking enthusiastic, detail-oriented individuals who are passionate about delivering exceptional customer experiences. In this role, you'll be the friendly face and voice of our organization, ensuring every customer interaction leaves a positive impression. We value collaborative team members who thrive in a fast-paced environment while maintaining efficiency and organization.
- Answer incoming phone calls and take customer orders accurately and professionally while maintaining a warm, approachable demeanor
- Process transactions using our point-of-sale system with precision and efficiency
- Handle cash transactions accurately, demonstrating strong basic math skills and attention to detail
- Provide outstanding customer service by addressing inquiries, resolving concerns, and ensuring customer satisfaction
- Prepare menu items according to company standards and quality specifications
- Maintain a clean, organized, and welcoming work environment throughout your shift
- Collaborate effectively with team members to ensure smooth operations during peak periods
- Lift and move items weighing up to 25 lbs. as needed during daily operations
- Demonstrate flexibility by adapting to changing priorities and supporting team needs
- Contribute to a positive, inclusive workplace culture through supportive and empathetic interactions
Qualifications
- Excellent verbal and written communication skills with a friendly, approachable demeanor
- Strong ability to follow directions, adhere to company policies, and maintain reliability
- Proven customer service mindset with genuine empathy and commitment to customer satisfaction
- Basic math skills for accurate cash handling and transaction processing
- Physical capability to stand for extended periods and lift up to 25 lbs. regularly
- Positive attitude, team player mentality, and willingness to collaborate with colleagues
- Ability to multitask effectively and thrive in a fast-paced, dynamic environment
- Problem-solving skills and patience when handling challenging customer situations
- Proficiency or willingness to learn point-of-sale (POS) systems and cash handling procedures
- Flexibility to work various shifts, including weekends and holidays as needed
- Organizational skills and attention to detail in all tasks and interactions
- Previous experience in customer service, food service, or related fields is preferred but not required
- Must be able to pass a criminal background check
- Commitment to maintaining a professional appearance and inclusive workplace environment
Additional Information
All your information will be kept confidential according to EEO guidelines.
This job posting is for a position in a store owned and operated by an independent franchisee, not Domino’s Pizza LLC, Domino’s Pizza Franchising LLC, or Domino’s Pizza, Inc. (“Domino’s Corporate”). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino’s will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino’s does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino’s.
