Job Description
Domino's Pizza in Bridgeton, United States, is seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team. In this role, you'll be the friendly face and voice of our organization, delivering exceptional service to every customer interaction. As a vital member of our team, you'll ensure customer satisfaction while maintaining our reputation for excellence and operational efficiency.
- Answer incoming phone calls and take customer orders accurately and efficiently while maintaining professional phone etiquette
- Process cash and credit card transactions with precision and attention to detail
- Provide exceptional customer service by addressing inquiries, resolving issues promptly, and responding to customer concerns with empathy
- Prepare and make pizzas according to company standards and customer specifications
- Maintain a clean, organized, and welcoming work environment that reflects our commitment to quality
- Collaborate with team members to ensure smooth operations during busy periods and support colleagues as needed
- Multitask effectively in a fast-paced environment while prioritizing customer satisfaction
- Assist with various cleaning and organizational tasks to maintain operational standards
- Handle and lift items weighing up to 25 lbs as part of regular duties
Qualifications
- Excellent communication skills with the ability to interact professionally and courteously with customers and team members
- Strong attention to detail and ability to follow directions accurately
- Exceptional listening skills and empathetic approach to customer interactions
- Solid problem-solving abilities and resilience when handling challenging situations
- Basic math skills for handling cash transactions and processing payments
- Proven ability to work efficiently and remain organized in a fast-paced environment
- Positive attitude, friendly demeanor, and genuine enthusiasm for customer service
- Team-oriented mindset with a collaborative spirit and willingness to support colleagues
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed
- Ability to stand for extended periods and lift up to 25 lbs regularly
- Strong time management and multitasking capabilities
- Reliability, punctuality, and professional work ethic
- Previous customer service experience is preferred but not required
- Must be able to pass a pre-employment drug test and criminal background check
This job posting is for a position in a store owned and operated by an independent franchisee, not Domino’s Pizza LLC, Domino’s Pizza Franchising LLC, or Domino’s Pizza, Inc. (“Domino’s Corporate”). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino’s will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino’s does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino’s.
