Job Description
We're looking for an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Savoy, United States at 507 Commerce Drive. As a key member of our front-line staff, you'll be instrumental in delivering exceptional customer experiences and ensuring every interaction reflects our commitment to excellence. In this role, you'll combine your interpersonal skills with your detail-oriented approach to create positive outcomes for our customers and support our team's success.
- Provide exceptional customer service through friendly, professional, and empathetic interactions with customers
- Take customer orders accurately via phone and in-person, ensuring all details are captured correctly
- Handle cash transactions with precision and maintain accurate financial records
- Address customer inquiries and resolve issues promptly, courteously, and effectively
- Maintain a clean, organized, and welcoming work environment
- Assist in various store operations, including restocking, cleaning, and inventory management
- Collaborate with team members to ensure efficient order fulfillment and seamless workflow
- Multitask effectively in a fast-paced environment while maintaining quality and accuracy
- Contribute to a positive, inclusive team atmosphere through supportive and collaborative behavior
- Learn and follow company-specific procedures and operational standards
Qualifications
- Strong customer service skills with a friendly, professional, and empathetic demeanor
- Excellent verbal and written communication abilities
- Proficiency in taking orders and handling phone calls professionally
- Basic math skills for cash handling and order processing
- Proven ability to multitask and prioritize in a fast-paced environment
- Team player with a positive, collaborative attitude
- Detail-oriented approach to ensure order accuracy and customer satisfaction
- Strong problem-solving and conflict resolution skills
- Physical ability to stand for extended periods and lift up to 25 lbs
- Reliability, punctuality, and strong work ethic
- Flexibility to work weekends, holidays, and various shifts as needed
- Willingness to learn company-specific procedures and operational standards
- Patience and resilience when handling challenging situations
- High school diploma or equivalent (preferred)
- Previous customer service experience (preferred, but not required)
This job posting is for a position in a store owned and operated by an independent franchisee, not Domino’s Pizza LLC, Domino’s Pizza Franchising LLC, or Domino’s Pizza, Inc. (“Domino’s Corporate”). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino’s will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino’s does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino’s.
