Job Description
We're looking for a Customer Service Rep to join our team in Albany, United States. In this role, you'll be the friendly face of our organization, helping customers with their inquiries and ensuring they have a positive experience with our products and services. You'll work in a fast-paced environment where your empathetic approach and problem-solving skills will make a real difference in customer satisfaction and loyalty.
- Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner
- Listen actively to customer concerns and provide accurate, helpful solutions
- Troubleshoot customer issues and resolve complaints with patience and understanding
- Maintain detailed and accurate records of customer interactions and transactions
- Provide product and service information to customers, answering questions thoroughly
- Follow up with customers to ensure their issues have been resolved satisfactorily
- Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores
- Escalate complex or unresolved issues to appropriate departments or supervisors
- Customize solutions based on individual customer needs and preferences
- Adhere to company policies and procedures while maintaining a supportive attitude toward customers
Qualifications
- Proven customer service experience or equivalent work experience in a customer-facing role
- Excellent communication skills, both written and verbal
- Strong active listening and empathetic approach to customer interactions
- Proficiency with computer systems and ability to learn new software quickly
- Ability to multitask and manage multiple customer inquiries simultaneously
- Problem-solving skills with a focus on finding customer-centered solutions
- Patience and composure when handling difficult or frustrated customers
- Typing speed of at least 40 words per minute
- Preferred: Experience with Customer Relationship Management (CRM) software
- Preferred: Product knowledge or familiarity with our industry
- Preferred: Conflict resolution experience
- Preferred: Bilingual capabilities
Additional Information
All your information will be kept confidential according to EEO guidelines.
This job posting is for a position in a store owned and operated by an independent franchisee, not Domino’s Pizza LLC, Domino’s Pizza Franchising LLC, or Domino’s Pizza, Inc. (“Domino’s Corporate”). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino’s will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino’s does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino’s.
