Descripción
We're looking for a Customer Service Representative to join our team in Champaign, United States. In this role, you'll be the voice of our organization, delivering exceptional support and building positive relationships with our customers. As a Customer Service Representative, you'll handle a variety of customer inquiries and concerns while maintaining a friendly, empathetic, and professional demeanor. Your primary focus will be resolving issues efficiently, providing accurate information, and ensuring every customer interaction leaves a lasting positive impression.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Listen actively to customer concerns and identify appropriate solutions
- Resolve customer issues and complaints while maintaining a supportive and empathetic approach
- Provide accurate product and service information to customers
- Document customer interactions and maintain detailed records in our system
- Follow up with customers to confirm satisfaction and address any additional concerns
- Escalate complex or unresolved issues to appropriate departments or supervisors
- Meet or exceed performance metrics, including response time and customer satisfaction scores
- Collaborate with team members to share best practices and support organizational goals
- Adhere to company policies and procedures while maintaining professional behavior
Calificaciones
- Excellent verbal and written communication skills
- Strong active listening and interpersonal skills
- Proven ability to remain calm and patient in challenging situations
- Problem-solving mindset with a customer-focused approach
- Proficiency with computer systems and basic software applications
- Ability to multitask and manage multiple customer interactions simultaneously
- Organizational skills and attention to detail
- Previous customer service experience or related role
- Familiarity with Customer Relationship Management (CRM) software (preferred)
- Typing proficiency and comfort with keyboard navigation (preferred)
- Knowledge of conflict resolution techniques (preferred)
Información Adicional
All your information will be kept confidential according to EEO guidelines.
Esta publicación de trabajo es para un puesto en una tienda que pertenece y es operada por un franquiciado independiente, no Domino's Pizza LLC, Domino's Pizza Franchising LLC o Domino's Pizza, Inc. ("Domino's Corporate"). Esto significa, entre otras cosas, que el franquiciado independiente es el único responsable y tomará independientemente todas las decisiones relacionadas con los asuntos laborales de la tienda, incluidas las relacionadas con la contratación, el despido, la disciplina, la supervisión, la compensación y los beneficios, la dotación de personal y la programación. Domino's no recibirá una copia de ninguna solicitud que envíe para este puesto de trabajo y no tendrá ningún control sobre si recibe una entrevista y / o es finalmente contratado. Además, Domino's no controla ni es responsable de las políticas y prácticas de empleo de los franquiciados independientes. Si lo contratan para este puesto de trabajo, el franquiciado independiente será su único empleador y usted no será un empleado de Domino's.
