Sobre Nosotras
We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
Descripción
Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.
- Answer incoming customer calls, emails, and chat messages promptly and professionally
- Resolve customer inquiries, complaints, and issues with patience and a positive attitude
- Process orders, refunds, and exchanges accurately and efficiently
- Maintain up-to-date knowledge of products, services, and company policies
- Collaborate with other departments to ensure customer satisfaction
- Document customer interactions and update account information in our customer service software
- Identify and escalate complex issues to appropriate team members or supervisors
- Provide personalized solutions to meet individual customer needs
- Contribute to a supportive team environment and assist colleagues when needed
Calificaciones
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Active listening skills and the ability to empathize with customers
- Patience and the ability to remain calm in challenging situations
- Efficient time management and multitasking capabilities
- Proficiency in basic computer skills and customer service software
- High school diploma or equivalent
- Previous customer service experience preferred
- Customer service certifications are a plus
- Ability to work in a fast-paced, dynamic environment
- Team player with a positive attitude and willingness to learn
Información Adicional
BENEFITS
- Flexible Hours
- Competitive wages
- Employee discount on all food items
- Advancement opportunities
- Paid Training
FULL TIME DRIVERS BENEFITS (in addition to above benefits):
- Offered Health, Dental & Vision Insurance after 60 days of employment
- Voluntary accident coverage/Critical illness coverage
- Flexible Spending Accounts
- Ability to contribute to a 401(k)
Esta publicación de trabajo es para un puesto en una tienda que pertenece y es operada por un franquiciado independiente, no Domino's Pizza LLC, Domino's Pizza Franchising LLC o Domino's Pizza, Inc. ("Domino's Corporate"). Esto significa, entre otras cosas, que el franquiciado independiente es el único responsable y tomará independientemente todas las decisiones relacionadas con los asuntos laborales de la tienda, incluidas las relacionadas con la contratación, el despido, la disciplina, la supervisión, la compensación y los beneficios, la dotación de personal y la programación. Domino's no recibirá una copia de ninguna solicitud que envíe para este puesto de trabajo y no tendrá ningún control sobre si recibe una entrevista y / o es finalmente contratado. Además, Domino's no controla ni es responsable de las políticas y prácticas de empleo de los franquiciados independientes. Si lo contratan para este puesto de trabajo, el franquiciado independiente será su único empleador y usted no será un empleado de Domino's.
