Sobre Nosotras
Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product?
Descripción
We are seeking an enthusiastic and customer-focused Customer Service Rep to join our team in Montpelier, United States. As the face of our organization, you'll play a crucial role in ensuring customer satisfaction through professional and friendly interactions. This position offers an exciting opportunity to make a real difference in our customers' experiences while working in a dynamic and supportive environment.
- Serve as the primary point of contact for customer inquiries, providing prompt and accurate information
- Handle customer complaints and concerns with empathy and professionalism, working towards positive resolutions
- Process orders, returns, and exchanges efficiently while maintaining attention to detail
- Collaborate with other departments to ensure customer needs are met and issues are resolved in a timely manner
- Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
- Document customer interactions and update customer records in our CRM system
- Identify and escalate complex issues to appropriate team members or management when necessary
- Participate in team meetings and training sessions to continuously improve customer service skills
- Contribute to the development of customer service best practices and standard operating procedures
- Meet or exceed established performance metrics and quality standards
Calificaciones
- Excellent verbal and written communication skills with the ability to convey information clearly and concisely
- Strong interpersonal skills and the ability to build rapport with customers from diverse backgrounds
- Demonstrated problem-solving abilities and a proactive approach to addressing customer concerns
- Proficiency in using computer systems, including keyboard and touch screen interfaces
- Experience with customer relationship management (CRM) software
- Ability to multitask and manage time effectively in a fast-paced environment
- Basic math skills for processing transactions and handling financial inquiries
- Knowledge of conflict resolution techniques and the ability to remain calm under pressure
- Strong attention to detail and commitment to accuracy in all tasks
- Ability to work independently and collaboratively as part of a team
- Flexibility to adapt to changing priorities and customer needs
- High school diploma or equivalent; additional customer service training or certification is a plus
- Previous customer service experience preferred, but not required for candidates demonstrating strong potential
Información Adicional
All your information will be kept confidential according to EEO guidelines.
Esta publicación de trabajo es para un puesto en una tienda que pertenece y es operada por un franquiciado independiente, no Domino's Pizza LLC, Domino's Pizza Franchising LLC o Domino's Pizza, Inc. ("Domino's Corporate"). Esto significa, entre otras cosas, que el franquiciado independiente es el único responsable y tomará independientemente todas las decisiones relacionadas con los asuntos laborales de la tienda, incluidas las relacionadas con la contratación, el despido, la disciplina, la supervisión, la compensación y los beneficios, la dotación de personal y la programación. Domino's no recibirá una copia de ninguna solicitud que envíe para este puesto de trabajo y no tendrá ningún control sobre si recibe una entrevista y / o es finalmente contratado. Además, Domino's no controla ni es responsable de las políticas y prácticas de empleo de los franquiciados independientes. Si lo contratan para este puesto de trabajo, el franquiciado independiente será su único empleador y usted no será un empleado de Domino's.
