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Operations

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Operations, training & store development

Helping operators and owners, partnering with marketing and collaborating with finance. No silos here. Operations, training & store development extends its reach far beyond what’s typically associated with this function, allowing team members to learn and grow through cross-functional projects. It’s also where Domino’s desire to continually improve is rooted. Every time a new business plan or a training program is launched, it’s with the goal of making Domino’s better — a reflection of the team’s entrepreneurial spirit.

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Raising the bar and then some

The team’s strong emphasis on open communication and close collaboration with other departments generate numerous opportunities to drive the success of the brand. Plus, the openness of leaders to new ideas and perspectives from this department means that the work team members do gets noticed. And while things change and evolve quickly, the fast pace is balanced by the fact that everyone is working towards a common goal of exceeding customer expectations.

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What makes us unique?

The team’s strong emphasis on open communication and close collaboration with other departments generate numerous opportunities to drive the success of the brand. Plus, the openness of leaders to new ideas and perspectives from this department means that the work team members do gets noticed. And while things change and evolve quickly, the fast pace is balanced by the fact that everyone is working towards a common goal of exceeding customer expectations.

Each and every role in the department affects business results and drives the success of the entire brand. Team members in operations, training & store development are a bit competitive and extremely performance-driven. Yeah, they’re keeping score. Not like professional baseball, but a close second.

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Functional areas

Operations, training & store development is the foundation for the entire brand, housing teams devoted to helping things run smoothly for corporate and franchise store operations. It’s about true partnership. Partnerships that help drive passion for the brand and influence change.

Store development covers three primary areas: sales, real estate and construction. Sales focuses on identifying and selling sites to new or existing franchisees. The real estate team is involved with the purchase process for corporate and franchisees stores. And construction handles everything needed for building new stores and renovating existing ones. Together, the team helps make store growth across the United States possible.

Training follows a simple philosophy: When the job is done right, the team drives business results. Their goal is to build capability and productivity within Domino’s. They design, build and continuously evolve all training and development programs. And they constantly strive to strike the right balance among online, on-the-job, one-on-one and instructor-led methods. The team includes tech writers, instructional developers, video production specialists, instructional designers, project managers, and in-field facilitators.

There’s an operations support team, too. They combine operational knowledge and coaching to help corporate and franchisee stores deliver excellent operations. The team delivers an up-to-date snapshot of how stores are performing.