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Bilingual Technology Support Representative II (East Region)

  • Miami, Florida, United States
  • Domino's Pizza LLC

About Us

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Details


The Representative’s focus will be onsite assistance within store technology for Team USA (TUSA) stores in East Region (including Florida, Virginia, and Maryland). The position will be located in the Miami, FL metro area. This full-time position will provide input to the TUSA IT Consultants on the status of technology in TUSA stores. The position will also manage installation and troubleshooting of store technology. This will include assistance with store server conversions, installation of replacement technology, network troubleshooting, and installation of technology for new and relocating stores.


(100%) Store Technology Assistance

  • Installation, feedback, and minor troubleshooting
    • The Representative will assist with installation of technology for TUSA stores within their designated market including but not limited to:
      • Servers
      • Clients
      • Printers
      • Touch screen monitors
    • The position will provide input to the TUSA IT Consultant where in store feedback of specific technology is needed
    • The Representative will assist with minor troubleshooting of store technology as needed


  • The Representative will provide a weekly report on their markets to all pertinent parties
  • Visit all stores in their markets in a calendar year – up to 50% travel
  • Field technology troubleshooting calls from remote markets
  • Be available during business hours and return calls within 24 hours.
  • Have weekly calls with TUSA IT to make sure markets are meeting expectations as set forth by the TUSA leadership and governance
  • Spend one day a week in the market regional office handling administrative, reporting, scheduling, equipment ordering, and other tasks. Provide “open office hours” time for supported markets to reach out. Schedule subject to change for any emergencies, travel, or special projects.
  • Spend at least 4 days a week visiting stores and working on IT equipment. Schedule subject to change for any emergencies, travel, or special projects.


In Scope The following are examples of, but not limited to, in scope items for in-field techs.

  • Visiting stores to do IT assessments on equipment
  • Being present on new store open days to support smooth operations
  • Troubleshooting/replacing/ installation of equipment including but not limited to:
    • Receipt printers
    • Label printers
    • Servers
    • Chrome clients
    • Makeline monitors
    • Ingenico devices
    • Store laptops
    • VoIP Phone systems
    • Replacing cables/patch cables
    • Cradle Points
    • Maintain physical appearance of technology/network
  • Network troubleshooting with on-call support team (Global Care & GLS)
  • Training on in store technology for store employees:
    • Training on the latest features in POS System
    • Sharing best practices on using in store technology
  • Communicating with TUSA IT Consultants
    • Relaying hardware order needs back to WRC
    • Providing pictures of stores technology
    • Providing “completion of work” photos back to WRC

Out of Scope The following are examples of, but not limited to, out of scope items for in-field techs.

  • Any construction
  • Any demolition
  • Any electrical work

Office-Day Activities

In Scope

  • Working with the markets to:
    • Understand their needs from a tech perspective
    • Creating store health profiles
    • Scheduling visit with the markets to service the stores and do in market tech checks
    • Availability for questions fro markets – office hours
  • Working with TUSA IT Consultants to:
    • Reporting on:
      • Completed tasks
      • Upcoming travel
      • Trip reports
      • New issues since last communication


  • Minimum of 2 years of experience in technology store level operations
  • Must have reliable transportation
  • Advanced knowledge of POS Technology hardware and software interactions
  • Network and LAN troubleshooting experience
  • Excellent relationship management and communication skills
  • Excellent organization and reporting skills
  • Bilingual: English and Spanish speaking
  • Ability to travel up to 50%
  • Certified Electronics Technician is a plus
Additional Information