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Senior Manager - Supply Chain Centre

  • Posted
  • Calgary, Alberta, Canada

About Us

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores.  That’s just the tip of the iceberg…or as we might say, one “slice” of the pie!  If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Details

Coordinate and assist in all functions [Production, Warehouse, Delivery & Service, Maintenance, and Administration] of the Supply Chain Centre. Communicate Domino’s Pizza vision and guiding principles. Foster and build strong, lasting relationships with stores and franchisees and work to resolve customer complaints. Ensure team members follow safety guidelines and work in a safe manner.

RESPONSIBILITIES AND DUTIES

(10%) Master all aspects of each Supply Chain Centre functional area (production, warehouse, maintenance, transportation and administration)

  • Acquire thorough knowledge of dough making processes, warehousing and distribution processes in accordance with established company and industry standards and procedures
  • Identify and implement processes and procedures necessary for maintaining safe and productive operations workplace, reducing turnover and limiting overtime.

(15%)Provide leadership and direction

  • Support the operations of the Supply Chain Centre management team by functioning generally in a leadership role, and specifically as a team leader to one or more Supply Chain Centre team leaders, and as a consultant and mentor
  • Provide vision and direction to all team members within the Distribution Centre.
  • Develop understood, measurable goals for each team member that drive results.
  • Create a culture where exceptional people desire to work to their highest level and are appreciated for their performance.
  • Foster individual relationships with each member of the team.
  • Effectively communicate with all team members via individual discussion, team meetings, clearly written documents, and quarterly reviews.
  • Promote team member/leader development through assessment tools, planning and specific goals.
  • Assure that leadership is accountable to the team members, as team members are to their performance.
  • Develop and utilize communication tools for store personnel, franchisees and corporate teams.
  • Provide leadership support to other Supply Chain Centres on an as-needed, temporary basis
  • Accept special projects and tasks, on both local and national level, as assigned
  • Function as liaison between operations team, administrative staff and VP
  • Assist in the hiring (or promotion) and development of new Team Leaders
  • Consult with PeopleFirst regarding hiring, retention, pay, career development and Team Member relations issues
  • Conduct annual performance appraisals and pay review (PFP process) on all direct reports. Ensure the PFP process is consistently applied across all Team Members. Approve the PFP process for hourly team members

(10%) Focusing on the Success of the Stores

  • Develop relationships with Franchise and Corporate teams throughout service area.
  • Understand and positively impact Store Operations.
  • Utilize Corporate Team Members when developing business plans.
  • Develop and utilize communication tools for store personnel, franchisees and corporate teams.
  • Establishing processes and procedures to positively impact:
    • Delivery Accuracy
    • Exceptional Customer Service
    • Product Management and Handling.
  • Meet with individual customers regarding specific problems and concerns
  • Represent the Supply Chain Centre at customer meetings
  • Make presentations as needed on customer-related issues
  • Represent the Supply Chain Centre through written communication regarding customer-related issues

​​​​​​​(20%) Operational Performance

  • Direct all departments to ensure a cohesive operation.
  • Drive EBITDA and Profit Sharing performance through reducing operating costs.
  • Compliance to Federal, Provincial, Local, and Company regulations and standards
  • Purchasing local products to Company Standards –Produce, supplies, paper products
  • Source the best possible freight costs to move products into their facilities
  • Maintain and develop supplier relations.

(10%)Provide guidance and information in decisions affecting product quality, internal customer issues and customer service to stores

  • Participate in decisions on delivery of product to corporate and franchise stores
  • Monitor inventory and quality control for effective operations
  • Ensure inventory monitoring, product quality control and adherence to quality assurance standards are standard in operations processes
  • Identify the need for, and participate as needed in, process improvement projects

(10%)Ensure Supply Chain Centre operations are in compliance with SCS operations standards

  • Ensure adherence to quality standards, safety programs, and federal and provincial requirements throughout distribution Centre
  • Provide recommendations on streamlining operations and maximizing productivity
  • Monitor departmental head counts and ensure optimum efficiency in each department.
  • Review weekly keys and identify areas of strength and areas for improvement

(10%)Provide input for financial decisions affecting Supply Chain Centre

  • Provide input for financial decisions affecting distribution Centre
  • Assist in establishing annual operating budget and annual Business Review
  • Identify financial opportunities by working with the Team Leaders to focus on reducing costs when appropriate without effecting operations.
  • Review profit and loss statements and identify areas of strength and areas for improvement.
  • Work with Team Leaders and VP to identify capital improvements necessary and monitor capital budget\
  • Manage/monitor capital budget and track capital improvements

(10%)Provide input to Team Leaders regarding team management

  • Monitor actions and provide input to Team Leaders regarding team member relations, hiring decisions, promotions and pay increases, disciplinary actions and terminations
  • Identify, develop and implement incentive programs to improve Team Member productivity and job satisfaction

(5%)Assist other Supply Chain Centres and / or VP with special projects

  • Fill in at Supply Chain Centres that may have a Team Leader or Manager opening
  • Assist or lead projects, directly related to the success of the SCC’s, as requested by the RVP
Qualifications
  • Bachelor’s degree required
  • Minimum 5 years’ experience in distribution and/or manufacturing operations
  • Strong team leadership skills and successful supervisory experience, preferably in at least two areas of distribution Centre operations or support
  • Commitment to total customer service and excellent product quality
  • Proven ability to achieve targeted results and operational goals
  • Available for relocation to any Supply Chain Centre
  • Self-motivated with proven ability to develop and lead team members in meeting goals and objectives
  • Demonstrated positive attitude, high integrity and self-discipline; act as a strong role model for others
  • Results-oriented with strong organizational and decision-making skills
  • Excellent organization, interpersonal and communication skills
  • Demonstrated proficiency in computer skills and a high level of analytical ability
Additional Information

Domino’s, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, re-energized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and over 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team! 

All your information will be kept confidential according to EEO guidelines.