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Engagement Specialist - Franchise Relations

  • Ann Arbor, Michigan, United States
  • Domino's Pizza LLC

About Us

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Details

SUMMARY: The Specialist – System Engagement is responsible for partnering with key stakeholders to collect information and provide visibility of U.S. initiatives that impact franchisees and/or store team members and require communication.


PAC was founded with the mission to create a company-wide U.S. market process to prioritize, align & calendarize (PAC) initiatives with leadership and key stakeholders.  In this role, the Specialist will:

  • Collaborate with cross-functional teams to capture project information
  • Maintain database/project portal
  • Support project teams on timing recommendations
  • Have insight into U.S. initiatives
  • Provide leadership visibility to these projects


(30%) Support the process to prioritize, align and calendarize US Market initiatives with leadership and key stakeholders

  • Collect, maintain and report all US projects by calendar, stage gates, and strategic pillars
  • Track TUSA and Franchisee pilot requests to ensure optimal testing
  • Report on project timing and overlapping resource requests, to assist discussion with stakeholders
  • Maintain database to collect and track initiatives
  • Update PAC Calendar


(25%) Assist communication with cross functional teams, stakeholders and leadership

  • Partner with System Engagement Director and Project Owners to understand high level updates for projects, including timing and project progress
  • Lead Light and Enhancement project updates for Director
  • Provide PAC calendar insight to Project Owners to assist with launch timing discussions
  • Partner with Communications on Rush communications to ensure communication flow lines up with other communication vehicles (i.e. System Calls)
    • Highlight for leadership potential overlaps/challenges with communication plans


(20%) Co-Lead Ad Hoc Projects/Initiatives

  • For unplanned projects (i.e. legislative initiatives, product allocation, etc.), lead or support cross functional teams to execute


(25%) Franchisee Relations and System Engagement Support

  • Assist with System Call logistics, including deck building, System Call statistics (attendance) and tracking all System Call QA (collecting feedback and distributing to the field)
  • Lead Touchpoint & DLT Calendars, which provide visibility of leadership and Franchisee events  
  • Assist with Coke relationship and support (EFO & new store reporting), images/regional SKUs
  • Provide Franchisee data reporting to support Franchise Relations SVP and Director
  • Additional Roles and Responsibilities as assigned
  • 1-3 years of experience in the areas of Marketing, Operations or PMO/Project Management  
  • Bachelor’s degree in Business, Marketing or related field
  • Demonstrated cross-functional project team skills
  • Experience in project management is a plus
  • Strong collaboration and attention to detail required
  • High level of personal initiative, self-driven, action and results oriented
  • Ability to manage multiple projects simultaneously, in quick turnaround timeframe
  • Strong verbal and written communication skills, as well as presentation skills
Additional Information

All your information will be kept confidential according to EEO guidelines.