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Senior Technical Writer

  • Posted
  • Ann Arbor, Michigan, United States

About Us

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Details

A Senior Technical Writer is a seasoned professional, able to work completely independently, and able to take a project from concept to finish with no guidance. The Senior Technical Writer will be responsible for becoming a Subject Matter Expert in several of our products or domain areas. This role prepares and/or maintains documentation pertaining to programming, systems operation and user documentation. This position translates business specifications into user documentation with minimal input from project teams. The Senior Technical Writer is also expected to be able to learn more of the technical aspects of our products in order to document things such as Developer Guides, Troubleshooting Guides and Deployment Guides. The Senior Technical Writer plans, writes and maintains systems, user and operations support documentation efforts, including online help screen. This position is familiar with a variety of the field's concepts, practices and procedures. A wide degree of creativity and latitude is expected.

Duties

Content Creation - 80%

  • Obtain a deep understanding of multiple products and services to translate complex product information into simple, polished, and engaging content.
  • Identify areas to change and/or improve deliverables.
  • Develop comprehensive documentation strategy for area of expertise that meets organizational standards. 
  • Evaluate current content and develop innovative approaches for improvement based on current industry best practices.
  • Ensures that skills are maintained on a continual basis to support Technical Publications activities and objectives.
  • Collaborate with product managers, engineers, services, and other stakeholders to identify user needs and use cases.
  • Build and maintain strong relationships with software engineers and content experts to create correct, complete user documentation.

Mentoring - 20%

  • Instruct junior Technical Writers on group standards and best practices.
  • Perform Peer Reviews.
Qualifications
  • 5+ years of technical writing experience in a technology company.
  • Ability to quickly understand complex technical information and explain it simply and effectively.
  • Ability to write user-friendly, engaging copy about highly technical subjects.
  • Strong Problem Solving/Analytic Skills
  • Knowledge of currently used technical languages.
  • Ability to familiarize with an internal and external style guides and apply necessary changes during reviews.
  • Ability to write instructional materials for audiences with different skill and experience levels..
  • Ability to extract information from interviews, technical documents, test data, and hands-on work with a device and convert it to the appropriate level for the intended audience.
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
  • Experience with Application programming interfaces (APIs).
  • Ability to manage complex projects independently.
  • Advanced Microsoft Office skills including: Work, Outlook, Excel and PowerPoint.
  • Create and execute a timeline for creating, reviewing and delivering materials.
  • Assists project teams with issues surrounding user acceptability/ease of use issues.
  • Understanding of technologies in networking, security, and/or web applications.
  • Experience with XML, single sourcing, minimalist writing, and source control systems.
  • Understanding of how computer systems and the internet work.
  • Strong communication and collaboration skills.
Additional Information

All your information will be kept confidenJoin the team that makes all of our new ideas possible across our 17,000+ stores. So much of our lives involves the use of technology, but we don't all speak the language of tech. We need translators in the form of writers who can break down highly complicated information from technical experts and make it relatable to even the least technical among us. That's where technical writers come in.