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Bilingual Technology Support Rep II

  • Houston, Texas, United States
  • Domino's Pizza LLC

About Us

Founded in 1960, Domino’s Pizza is the largest pizza company in the world, with a significant business in both delivery and carryout pizza. It ranks among the world’s top public restaurant brands with a global enterprise of more than 19,500 stores in over 90 markets. Domino’s had global retail sales of nearly $17.8 billion in 2021, with over $8.6 billion in the U.S. and over $9.1 billion internationally. In the third quarter of 2022, Domino’s had global retail sales of over $4.0 billion, with over $2.0 billion in the U.S. and nearly $2.0 billion internationally. Its system is comprised of independent franchise owners who accounted for 98% of Domino’s global stores as of the end of the third quarter of 2022. Emphasis on technology innovation helped Domino’s achieve more than half of all global retail sales in 2021 from digital channels. In the U.S., Domino’s generated more than 75% of U.S. retail sales in 2021 via digital channels and has developed several innovative ordering platforms, including those for Google Home, Facebook Messenger, Apple Watch, Amazon Echo, Twitter and more.

Job Details

The Representative’s focus will be onsite assistance within store technology for Team USA stores in West Region. This full-time position will provide input to the TUSA IT Consultants on the status of technology in TUSA stores. The position will also manage installation and minor troubleshooting of store technology. This will include assistance with store server conversions, installation of replacement technology, network troubleshooting, and installation of technology for new and relocating stores. The Representative will not be responsible for the mounting of heavy equipment or running data cabling within stores.

 

RESPONSIBILITIES AND DUTIES

(100%) Store Technology Assistance

  • Installation, feedback, and minor troubleshooting
    • The Representative will assist with installation of technology for Team USA stores within their designated market including but not limited to:
      • Servers
      • Clients
      • Printers
      • Touch screen monitors
    • The position will provide input to the TUSA IT Consultant where in store feedback of specific technology is needed
    • The Representative will assist with minor troubleshooting of store technology as needed
Qualifications
  • Minimum of 2 years of experience in technology store level operations
  • Must have reliable transportation
  • Advanced knowledge of POS Technology hardware and software interactions
  • LAN troubleshooting experience
  • Excellent relationship management and communication skills
  • Excellent organization and reporting skills
  • Bilingual: English and Spanish speaking
Additional Information

EXPECTATIONS

  • The Representative will provide a weekly report on their market to all pertinent parties
  • Visit all stores in their market in a calendar year
  • Be available at any given moment for emergency situations within their current market
  • Have weekly calls with TUSA IT to make sure markets are meeting expectations as set forth by the TUSA leadership and governance

IN-FIELD DAY ACTIVITIES

 

In Scope The following are examples of, but not limited to, in scope items for in-field techs.

  • Visiting stores to do IT assessments on equipment
  • Being present on new store open days to support smooth operations
  • Troubleshooting/replacing/ installation eye level or lower pieces of equipment including but not limited to:
    • Receipt printers
    • Label printers
    • Servers
    • Thin clients
    • Makeline monitors
    • Ingenico devices
    • Store laptops
    • VoIP Phone systems
  • Network troubleshooting with on-call support team (Global Care)
  • Training on in store technology for store employees:
    • Training on the latest features in Pulse
    • Sharing best practices on using in store technology
  • Communicating with TUSA IT Consultants
    • Relaying hardware order needs back to WRC
    • Providing pictures of stores technology
    • Providing “completion of work” photos back to WRC

Out of Scope The following are examples of, but not limited to, out of scope items for in-field techs.

  • Any running of wiring
  • Any construction
  • Any demolition
  • Any electrical work

 

Office-Day Activities

In Scope

  • Working with the markets to:
    • Understand their needs from a tech perspective
    • Creating store health profiles
    • Scheduling visit with the markets to service the stores and do in market tech checks
  • Working with TUSA IT Consultants to:
    • Reporting on:
      • Completed tasks
      • Upcoming travel
      • New issues since last communication