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District Manager - Store Operations

  • Posted
  • Woodbridge, Virginia, United States

About Us

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores.  That’s just the tip of the iceberg…or as we might say, one “slice” of the pie!  If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Details

(30%) Manage, Support, and Lead MCOs, General Managers, and Entire Area

  • Provide direction on company, market, and area goals. Partner with MCOs to set goals and develop specific tactics to hit those goals.
  • Conduct weekly store visits to ensure standards are being maintained and standard operating procedures are being followed
  • Ensure all personnel and stores have appropriate tools to operate business
  • Support all innovation rollouts and ensure implementation
  • Address all problems/issues in a timely manner and identify opportunities for improvement
  • Attend General Manager team meetings as needed, to coach, train, and develop MCO and GM Team
  • Ensure all team members follow safety and security protocols
  • Drive compliance of all required Team USA Standards and Operating Procedures, including Food Management, Labor Scheduling, Training Courses, and Daily Zenput Tasks

(30%) Achieve Operational Excellence

  • Reinforce execution of key Domino’s Pizza and Team USA policies and standard operating procedures
  • Develop and execute systems to lead operation excellence
  • Identify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps
  • Partner with field support resources (Trainer, HR, Operations Support, Safety & Loss Prevention) to address gaps
  • Hold MCOs and GMs accountable to executing action plans and track progress and promote a sense of urgency

(10%) Drive EBITDA Performance

  • Surpass EBITDA budget for assigned stores through development and execution of store level profitability tactics
  • Conduct trend and profitability analysis for assigned areas
  • Lead P&L reviews and quarterly business reviews with GMs, MCOs and DCO
  • Identify under-performing stores and partner with MCO to develop plan of action
  • Develop strategy to meet sales goals
  • Analyze and track key financial/operational data to derive meaningful business insights
  • Develop and present on executive presentations to communicate key trends and results
  • Provide area business updates during weekly leadership meetings

(15%) Develop Talent

  • Partner with HR and DCO to execute systems that identify, develop and grow talent at all levels
  • Enforce systems that drive training process
  • Identify and develop high-potential GMs as succession candidates for MCO and future opportunities
  • Partner with the recruiting team and MCOs to ensure all staffing goals are met
  • Coordinate with Human Resources and Recruiting to execute strategies on staffing and turnover issues
  • Drive retention by creating a culture and environment that keeps our top performers and creates a reputation as an employer of choice
  • Drive team member and customer engagement
  • Conduct MCO performance appraisals and provide feedback with a focus on development

(15%) Administrative and Project Management

  • Lead market and area projects as identified and assigned by DCO and Leadership
  • Lead presentations and meetings

•    Bachelor Degree Preferred 
•    Minimum 5 years multi-unit experience in restaurant/retail industry
•    Experienced in ensuring operational effectiveness for multi-unit organizations
•    Thorough understanding of Domino’s Pizza standards, policies & procedures 
•    Ability to read financial statements; strong analytical skills
•    Ability to effectively and professionally provide guidance and coaching to store management and TMs
•    Ability to plan and conduct effective meetings
•    Experience in working independently with a result orientation
•    Broad oral and written communication skills including public speaking
•    Excellent organizational skills

Additional Information

All your information will be kept confidential according to EEO guidelines.