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Supervisor, Delivery & Service

  • Denver, Colorado, United States
  • Domino's Pizza LLC

Job Details

Pay Rate: 

$72,900 to $75,000

Summary:  Assist the D&S Manager with the supervision and coordination of delivery and service team members. Effectively and efficiently handle customer service complaints and concerns. Comply with federal, state, and company policies, local laws, transportation programs, and regulations. Train new team members in job duties.  High comfort level working in a diverse, fast-paced environment.

RESPONSIBILITIES AND DUTIES

(80%) Assist the Delivery and Service Manager in leading the D&S Team

Leadership:

  • Recruit and interview new team members
  • Train, coach, and counsel team members
  • Handle all driver concerns in Manager’s absence
  • Assist with annual performance appraisals
  • Make recommendations to the Manager for pay increases
  • Attend and participate in annual Leadership & Development training sessions
  • Assist with coordinating safety/team/quarterly meetings

Reporting/Budget:

  • Assist with all D&S generated reports
  • Contribute to the development of annual department budget preparation for Director-Supply Chain Center review and approval

Routing, Scheduling, Hours of Service, and Maintenance:

  • Assist in weekly scheduling of driver routes and re-routing as necessary to ensure route coverage
  • Conduct route analysis and recommend saving opportunities to Team Leader
  • Monitor driver hours of service via the onboard system
  • Conduct route observations to ensure Drivers are safely performing their duties as required by the company and DOT standards (The number of observations per period is determined by the number of drivers at the SCC)
  • Perform payroll duties when necessary and review driver payroll for accuracy
  • Assist in monitoring misdeliveries, and make recommendations to Manager on avoidance strategies
  • Assist in the maintenance of driver qualification file
  • Assist in the scheduling of truck maintenance and maintaining fleet image
  • Assist in accident investigations
  • Assist other supply chain centers when called upon
  • Assist the D&S Manager with truck leasing meetings to ensure PMs are met to Domino’s standard, and repairs are completed in a timely manner
  • Perform other duties as assigned by Manager and/or Director

Customer Relations:

  • Assist in answering Slice of Pie complaints
  • Maintain positive customer relationships
  • Customer Surveys

(20%) As needed, if qualified, drive company commercial vehicle or straight truck for deliveries or to leasing company for service/maintenance, and on occasion work the yard

Qualifications
  • High School Diploma, some college hours, 2-year degree preferred
  • 2-3 years of documented supervisory experience
  • 2-3 years of route scheduling experience
  • Knowledge of Department of Transportation rules and regulations
  • Working knowledge of Microsoft Office software
  • Willingness to support a 24-hour operation, including carrying an emergency cell phone as needed
  • Results-oriented with strong organizational, decision making and people skills
  • Must successfully pass a background check every third year on your anniversary date
  • Commercial Driver’s License Class A, a plus

Physical Requirements

  • Must be able to lift up to 50 lbs., perform heavy pushing/pulling of product, work in varied conditions both indoors/outdoors, including refrigerated conditions [33-38 degrees], and work in an environment with exposure to loud machinery, when necessary
Additional Information

All your information will be kept confidential according to EEO guidelines.