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Manager of Corporate Operations

  • Richmond, Virginia, United States
  • Domino's Pizza LLC

Job Details


(30%) Conduct “Pre-planned” Coaching and Mentoring of GMs, AMs, and crew 

  • “Pre-plan” on-the-job coaching objectives before each store visit using store planning tool (e.g. determine which employees?  what topics?  what support materials?)
  • Provide “suggestive” on-the-job coaching of key operations and management skills to GMs, AMs, and crew
  • Conduct Annual Performance Appraisals
  • Provide “positive, constructive, and actionable” feedback
  • Provide professional development and career track mentoring to GMs and AMs
  • Coordinate field support resources (Field Trainer, HRG) where required to facilitate action
  • Empower GMs and AMs to take full accountability for store performance

(40%) Achieve Operational Excellence in all stores using a structured approach

  • Reinforce execution of key DPI policies and standards through informal “spot checks” of a shortlist of items at beginning of each store visit
  • Identify and diagnose the most important ongoing operational gaps in underperforming stores
  • Develop formal action plans to resolve gaps
  • Coordinate field support resources (Field Trainer, HRG, Operations Evaluator) where required to address gaps
  • Empower GMs and AMs to execute actions plans
  • Track progress and reinforce action plans
  • Ensure excellent customer service

(10%)  Financial Oversight and Review Meetings

  • Review key financial variables as part of store visit “pre-planning”
  • Analyze and track key financial/operational data to derive meaningful business insights
  • Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results
  • Present financial/operational weekly updates during Market Leader and area GM meetings
  • Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.

(15%)  Take a Leadership role in Market Development activities to drive AWUS growth

  • Coordinate with Market Leader and field support to develop market business plans (e.g. targets, action steps, measurement)
  • Drive the development and execution of Local Store Marketing (LSM) initiatives to grow AWUS
  • Coordinate field support resources (Market Specialists) to execute LSM initiatives
  • Empower GMs to take a leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
  • Coordinate with Market Leader to identify and pursue “new” AWUS growth opportunities through store relocation, re-imaging, and new builds

(5%)  Administrative

  • Review and complete necessary paperwork


  • “Pre-plan” weekly store visit schedule using a weekly planning tool
  • 30-35 hours per week in stores (including driving between stores)
  • Minimum 2 visits per week to all stores (except as precluded by removing geographical location)


Professional Development week

  • Schedule 3-hour store visits devoted exclusively to GM and AM professional development evaluation, skill plan development, and career path discussion (4 days)
  • Provide advanced, formal management training support to GMs and AMs (1 day)
  • Bachelor’s Degree preferred
  • Minimum 3 years multi-unit experience in restaurant/retail industry
  • Experienced in ensuring operational effectiveness for multi-unit organizations
  • Thorough understanding of Domino’s Pizza standards, policies & procedures 
  • Ability to read financial statements; strong analytical skills
  • Ability to effectively and professionally provide guidance and coaching to store management and TMs
  • Ability to plan and conduct effective meetings
  • Experience in working independently with a result orientation
  • Strong oral and written communication skills including public speaking
  • Strong organizational skills
Additional Information

All your information will be kept confidential according to EEO guidelines.