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Representative - Customer Service

  • Posted
  • Crown Point, Indiana, United States
  • Domino's Pizza LLC

Job Details


(50%) Order Processing

  • Process and verify store orders received through Pulse (electronic ordering system)
  • Provide courtesy reminder calls to stores that have not placed order by cut-off times
  • Prepare billing for order add-ons and pickups
  • Prepare all paperwork for loading and production (using Access program); run any pertinent reports, dough maps
  • Prepare route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores
  • Coordinate and disseminate corporate, marketing and other company information to the stores
  •  Assist with routing of trucks where applicable     

(20%)  Customer Service

  • Receive and resolve customer requests, concerns and complaints
  • Contact stores to advise them of any changes to routing schedules; weather or production delays, etc.
  • Answer and route all departmental calls

(10%) Clerical Support

  • Maintain filing system for invoices, reports and other customer related information
  • Maintain customer contact list
  • Update or add new store information in order management system (Domicas)
  • Provide clerical support to other departments as needed

(5%) Credit Process

  • Process credits for the Domino's Pizza stores
  • Code credits for delivery accuracy using credit tracking program
  • Coordinate credit requests with appropriate departments for further research
  • Process special orders/pick-ups

(15%) Additional Administrative Duties as Assigned
This position cross-trains in various administration functions.  Additional responsibilities will be assigned as needed.  Responsibilities include:

General Accounting

  • Assist with accounts payable
  • Assist in generating weekly keys
  • Provide back-up to payroll administrator
  • Assist with accounts receivable and past dues


  • Perform inventory counts and reconcile ICL
  • Order vegetables products
  • Maintain vendor credits, working with WRC to obtain accurate credits
    • High School diploma or GED
    • 2-3 years of Customer Service experience
    • Excellent communication and organizational skills
    • Ability to handle multiple tasks
    • Strong knowledge of Microsoft Office software
    • 1-2 years bookkeeping or general accounting experience preferred
    Additional Information

    Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!