About Us
Job Description
The Lead Ops Training Specialist is responsible for creating engaging training materials and delivering meaningful training and onboarding experiences for our Domestic Field team. This position works closely with Regional Vice Presidents, Business Directors, Business Consultants, Department COE’s and other internal stakeholders to create and execute training for the field team. The Lead Ops Training Specialist will also act as a training consultant for the field and peers.
RESPONSIBILITIES
60% Manage US Learning Series
- Identify and quantify the Functional Competencies required for above store, business skills needed by existing US franchisees, in conjunction with the RVP’s, BDs and the Director of Store Ops Training & Design.
- Develop the Pre, During and Post education programs to satisfy distance learning, self-guided learning and/or in-person learning depending on the requirements of the course and content.
- Work with the US RVPs and BDs to determine what content needs to be provided and align on the measures of success.
- Collaborate with subject matter experts to develop content outlines, ensure content is relevant and meets learning theory criteria
- Manage all tactical pieces of the organization of each USLS learning event
- Partner with Implementation team to develop an effective feedback loop.
30% Manage Domestic Field Onboarding Program
- Manage development of new BC and BD onboarding plans. This includes liaising with regional RVP, BD or coordinator to fill in specifics of plan and organize plan accordingly.
- Work with OIS admin to coordinate WRC weeks and facilitate as needed.
- Track and survey new BC’s and Directors at 3, 6, 9 and 12 month touchpoints throughout the year to assess level of comfort in role and potential areas for improvement within the onboarding process itself.
- Evaluate and assess domestic onboarding program and develop a comprehensive plan that includes a detailed timeline and objectives, to outline what can be done to make the onboarding process more effective and efficient.
- Identify areas that can be automated and oversee all changes; additional pre-recorded videos, development of marketing/branding materials, etc.
- Implement, track, and monitor program changes and gather feedback from field team.
10% Lead Execution of Connect Training for Field Team
- Develop the appropriate tracking and portfolio management in Domino’s Connect to ensure lifelong learning gets documented in the appropriate tab, under their FCODE
- Work with training team to develop training materials for processes and functionality in Connect to be used by Field Teams.
- Develop and manage training timelines and plans to ensure projects stay on track and are completed on time.
- Partner with training team to identify and develop the appropriate training delivery methods to ensure well-rounded learning experience.
- Conduct live training
- Create job aids, videos, and other formats as applicable
- Partner with the Instructional Design team to create eLearning
- Partner with Ops Activation and Implementation to assure success of training.
Qualifications
- 5-7+ program management experience
- 5+ years’ experience in training
- Exceptional time management skills
- Very strong track record of collaborating and managing change within an organization.
- Strong understanding of Salesforce and SmartSheets would be highly valued.
- Understanding of the RACI model and how to implement and communicate to all stakeholders
- Appropriate level of computer and technology skills
- Ability to work independently and be results-oriented
- Outstanding verbal and written communication skills
- Strong platform skills and ability to tailor message to audience
- Strong interpersonal and organizational skills, and professional demeanor
Additional Information
All your information will be kept confidential according to EEO guidelines.
