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Global Analytics and Insights

Personalization Data Science Senior Manager

Ann Arbor, Michigan, Domino's Pizza LLC

Domino's Cedar Store Front

About Us

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

The Digital Data Science team at Domino’s is looking for a proven Data Science Senior Manager, who will come in as a proven and experienced technical expert in the field of Marketing and Customer Data Science to lead ML initiatives to drive meaningful business results via Personalization. Leveraging data and modeling to improve each customer’s experiences across the entire digital space is a key focus area for the company, and the team is excited about the endless possibilities to tackle. The candidate we seek is somebody who thrives in navigating through ambiguity, passionate and driven about the Personalization space, possessing a strong action-bias and can-do attitude, and a culture leader who will elevate and energize the whole team along the journey. Strong executive presence and ability to articulate complex ideas in easily understandable terms to diverse and executive audiences will also be key. The ability to not only build top-of-the-line models (LTV, Churn, Promo recommendation), but also successfully collaborate with technical data teams, as well as Marketing and Business teams and leadership will be critical.   

Main responsibilities

 

Technical Leadership and Guidance 

 

  • Thought leader – The team will rely on your expertise as a technical authority in the realm of Personalization Data Science. Your role will include consistently presenting innovative ideas of high quality and quantity to inspire and generate solutions. Inspire team members to build a culture that will help enable Domino’s A&I team to be the most admired DS team in the QSR industry (socializing work, writing blog posts, recruiting talent, etc).
  • Lead from the front – Proactively scope out solutions and approaches, with a can-do energy and passion that will be infectious to your team. Supply the resources and expertise necessary to bring along team members and more. 
  • Be hungry – Stay informed about industry trends and advancements in marketing personalization, digital innovation, and machine learning to guide internal strategies. Cultivate a culture that embraces technological advancement and risk-taking and pave the way for pioneering ML/AI breakthroughs at Domino’s.  

 

 

Modeling 

 

  • Ability to quickly navigate through, understand, and work with data in all shapes and forms to chart the course on how to ship ML models end-to-end.  
  • Developing and shipping LTV, Churn Prediction, and Promo Recommendation Engine models and systems.
  • Knowledge of deep technical insights aiding in the appropriate selection of and use of machine learning algorithms. 
  • Open-minded and flexible, knowing how to build both ML models of incredible complexity and accuracy, but also ‘scrappy and quick’ ML models (80/20 principle), depending on the business need.  
  • Project management and leadership ability in modeling: the ability to collaborate, delegate, and break big modeling projects down into smaller deliverable increments and iterations.  

 

 

Strategic Planning, Collaboration, and Alignment 

 

  • Bridge business strategy with technical execution, aligning ML initiatives with Personalization, Digital Innovation, and broader business goals. 
  • Collaborate at all levels from IT to Finance to Innovation to Marketing. We are team players and win together at Domino’s.  
  • Lead strategic planning across ML initiatives, ensuring alignment with Domino's overarching strategic objectives and long-term vision. 
  • Manage multiple technical projects simultaneously and ensure seeing plans successfully through to completion and impact.
  • Leverage past experiences deploying ML models into production environments, seamlessly collaborating with ML Ops and Engineer teams to ensure our models can scale.
  • Communicate with and present to SVP+ and C-suite members, articulating complex ideas in an easily understandable and digestible manner.

 

Managerial Duties 

 

  • Take ownership of and demonstrate genuine commitment to fostering the professional growth and development of two individual contributor Data Scientist reports.  
  • Provide regular 1-1s and coaching sessions to foster professional growth and address areas of improvement. 
  • Oversee performance appraisal process for direct reports, ensuring fair and constructive feedback. 
  • Maintain a commitment to ongoing self-improvement in leadership and managerial skills, in a manner similar to staying abreast of emerging technologies.  
  • Continue to prioritize and address any team-related concerns and foster a positive, collaborative, and innovative work environment. 
  • Be capable of managing smaller teams as well as larger teams (6+); leverage past experience leading teams of diverse talent and skillsets (analysts, data scientists, engineers, machine learning specialists)

 

Qualifications

  • Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field; Master’s degree preferred. 
  • Minimum of 8 years experience in technical project management or delivery management including people leadership. Multiple years of experience in Marketing/Customer-facing Data Science work preferred.
  • Strong understanding of machine learning methods and technologies, particularly as they relate to personalization and digital innovation. 
  • Hands-on experience with Python, PySpark, SQL, and other functional programming languages necessary to develop and ship models built on big data.  
  • Track record of not only building Machine Learning models, but translating it to measurable business impact. Direct experience building LTV, Churn Prediction, and Recommendation Systems necessary.
  • Proven ability to enable cross-functional teams and facilitate collaborative projects with strategic importance. 
  • Exceptional skills in strategic thinking, problem-solving, and requirements gathering, especially within the context of marketing personalization and digital innovation. 
  • Outstanding written and verbal communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.  Strong executive presence and ability to articulate complex ideas in easily understandable terms to diverse and executive audiences.

Additional Information

This position is hybrid sitting in Ann Arbor, MI 

All your information will be kept confidential according to EEO guidelines

Apply Now

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