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Sr. HR Ops Representative (WRC Based)

  • Ann Arbor, Michigan, United States
  • Domino's Pizza LLC

About Us

Founded in 1960, Domino’s Pizza is the largest pizza company in the world, with a significant business in both delivery and carryout pizza. It ranks among the world’s top public restaurant brands with a global enterprise of more than 19,500 stores in over 90 markets. Domino’s had global retail sales of nearly $17.8 billion in 2021, with over $8.6 billion in the U.S. and over $9.1 billion internationally. In the third quarter of 2022, Domino’s had global retail sales of over $4.0 billion, with over $2.0 billion in the U.S. and nearly $2.0 billion internationally. Its system is comprised of independent franchise owners who accounted for 98% of Domino’s global stores as of the end of the third quarter of 2022. Emphasis on technology innovation helped Domino’s achieve more than half of all global retail sales in 2021 from digital channels. In the U.S., Domino’s generated more than 75% of U.S. retail sales in 2021 via digital channels and has developed several innovative ordering platforms, including those for Google Home, Facebook Messenger, Apple Watch, Amazon Echo, Twitter and more.

Job Details

Administer Compliance Programs Related to Background Checking, Drug Testing & Motor Vehicle Records


  • Research adjudication issues that arise with CBC and MVR vendors and adjudicate in partnership with HR Generalist/HRBP & Talent Acquisition
  • Process 3-year criminal background checks, adjudicate and escalate any issues
  • Process MVR re-runs that are not automatically graded by PeopleSoft
  • Initiate MVRs and report result due to auto accidents at corporate stores and supply chain centers
  • Administer driving exception agreement and non-automobile delivery processes, including Biker report & DEA dispatch report
  • Process pre-adverse and adverse communication when necessary
  • Ensure employment drug screens are performed swiftly and accurately and meet the minimum drug and alcohol testing rates in accordance with federal guidelines.
  • Follow up on random drug testing program and liaison with field administrators and vendors


DOT Commercial Driver Qualification Program

  • Process commercial driver qualification (DQ) files
  • Communicate directly with Supply Chain Center delivery and service team leaders on DQ file results, regulatory compliance changes, and opportunities for improvement
  • Complete driver compliance section of Supply Chain Center audit
  • Maintain all documentation related to commercial driver hiring in PeopleSoft HRMS and JJ Keller
  • Complete verification of employment requests for DOT related roles
  • Maintain reporting for management and follow up on any outstanding compliance documents


Employment Documentation & Administration

  • Administer I-9’s for corporate hires
  • Monitor and manage through tentative non-confirmations, expiring work documents and SSN mismatches
  • Monitor, execute and ensure compliance in company locations for required postings leverage GovDocs
  • Monitor and respond to inquiries and requests from the PFCompliance inbox
  • Complete various audits and reports i.e. Hire/Term report, SSN Audit etc.
  • In partnership with HRBP’s & HRG’s submit unemployment claims on behalf of DPZ to vendor in a timely manner
  • Monitor, report and follow up on company’s compliance of NTO paperwork and required employment documentation
  • Bachelors in Business Management or Human Resources, preferred
  • 1 - 3 years’ experience in human resources or compliance
  • Excellent written and oral communication skills                          
  • Attention to detail
  • Strong organizational skills and ability to multi-task
  • Experience with Microsoft Office (Excel, Word, and PowerPoint)
Additional Information