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Lead Franchise Business Consultant

  • Posted
  • Charlotte, North Carolina, United States
  • Domino's Pizza LLC

About Us

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Details

This role is responsible to drive franchisee business results within assigned portfolio. The Business Consultant will provide leadership and coaching to franchisees. The business consultant is expected to discuss the state of the business and provide recommended tactics to improve overall performance and ensure contractual compliance and adherence to brand standards. This would include areas of the business, such as but not limited to: sales, profits, operations, products and store builds/acquisitions. This position also must be able to work cross-functionally and understand how to engage with Center of Excellence support teams. 

RESPONSIBILITIES AND DUTIES: 

Key Responsibilities:  

  • Accountable for owning the Franchisee relationship, achieving EBITDA targets, and driving/leading change for success.   

  • Achieve portfolio objectives in the areas of new unit store growth, sales, and profitability by ensuring execution of market specific business plans and commitments. 

  • Partner with Franchisees to develop plans, using insights, data, analytics, knowledge, and past experiences to drive short, medium, and long-term goals for Franchisee enterprises.  

  • Partner with appropriate cross-functional COE teams such as Marketing, Development, Supply Chain, Training, Finance, Operations Support, to launch and achieve targeted results for business plans and initiatives.  

  • Deliver complex and/or difficult messages to franchisees.  

  • Plans field time appropriately to gain efficiencies and utilizes all systems and tools needed to execute highly effective in-market and virtual Franchisee visits. 

 

Execution & Standards: 

  • Responsible for understanding, interpreting, upholding and enforcing consistent execution of our standards and franchisee agreements to ensure food safety, menu compliance and trademark protection.   

  • Field initial variance requests from franchisees and escalate as appropriate. 

  • Communicate National Promotions and rationale to drive engagement within the Domino’s franchise system.   

  • Manage the SFA, including sharing standards updates and following up with individual compliance issues with franchisees.   

 

Provide Business Insights:  

  • Have a clear understanding of industry and economic factors that impact profitability and recommendations for how to combat these factors. 

  • Complete regular SWOT analyses to assess the needs of your assigned portfolio. Partner with COEs to develop plans to address any gaps identified.  

  • Act as an expert on the Domino’s business and a resource for information to the marketplace. Facilitate franchise peer connections and best practice sharing when applicable.  

  • Understand and adhere to the legal guardrails when providing insights and recommendations 

 

Portfolio Management: 

  • Serve as the local consultant by delivering sales analyses to assess the overall health, and identify growth opportunities, at the market and franchisee level, by utilizing available proprietary tools/resources. 

  • Partner with the Development COE Team to identify growth opportunities, sell in development agreement and support new store openings by leverage existing tools to drive business growth and success.  

  • Facilitate regional meetings, such as business planning meetings that are tailored to the specific needs of the DMA/franchisees. 

  • Partner with the marketing COE to recommend local marketing plans and initiatives and drive franchisees understanding and engagement of these programs.  

 

Brand Engagement/Franchise Relations:  

  • Collaborate with peers to develop business cases and best practices that can be shared across the system. 

  • Be an advocate for continuous team development and people growth. 

  • Be the primary point of contact for all business and brand matters for the franchisee. Grow the future franchisee bench, assist Franchisees in understanding, identifying, and placing FMS (franchise management school) candidates within the FMS process. 

Qualifications
  • Bachelor’s degree in business or related field  

  • With a minimum of 5years of proven experience in a multi-unit operations or consulting, QSR and/or franchisee experience preferred  

  • Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting 

  • Strong verbal and written communications skills, including public speaking, with an ability to clearly articulate concepts and programs to a variety of audiences. 

  • Ability to read and interpret financial statements, strong analytical skills. 

  • Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment. 

  • Proven ability to build relationships and work effectively with others at all levels of an organization 

  • Demonstrated ability to lead, motivate, hold accountable, develop, and direct.   

  • Strong organizational, interpersonal, problem solving and influencing skills. 

  • Proficiency in computer skills, i.e. Word, PowerPoint, Excel, Outlook, PowerBi, MicroStrategy, etc.  

  • Ability and willingness to travel up to 50% of the time. (Some overnight travel required) 

Additional Information

All your information will be kept confidential according to EEO guidelines.