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Regional QA Specialist

  • Posted
  • Ann Arbor, Michigan, United States

About Us

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Details

The North American Regional Quality Assurance Specialist will be responsible for supporting the implementation and on-going program management/oversight of Hazard Analysis Critical Control Point (HACCP), The Global SCC Standard, Sanitation Standard Operating Procedures (SSOP) program, the FACTS process when incidents/complaints arise, and Domino’s Global Food Safety and Quality Management System at various sites.  The Regional QA Specialist will also support key safety, store food safety, and continuous improvement initiatives.  This is a remote position supporting the East Region.


  • Communicate and coach Supply Chain Center team members on all Domino’s policies and standards, and support Quality/Food Safety related drills such as mock-trace exercises
  • Oversee audit compliance internal and externally for all local, federal, and regulatory audits in the facilities the person oversees
  • Maintain Food Safety and HACCP programs for the Domino’s facilities the person oversees and support the role out of Domino’s Global SCC Standard
  • Support and execute the crisis management protocol (MIM) for Domino’s, including leading the FACTS process when incidents arise in a single Center, by working with suppliers and consulting with the Corporate Quality team for Tier 3 & 4 incidents, with support of the North America QA Manager
  • Manage and trend complaints/credits for the SCCs assigned
  • Conduct audits of production areas to ensure GMP compliance
  • Serve as food safety and regulatory affairs point contact and participate in cross functional teams if solutions to regulatory/legislative issues must be developed
  • Monitor key metrics for SCCs and drive results within SCCs working with key stakeholders
  • Oversee monitoring, verification, and validation activities to ensure that all products leaving the facilities meet the facility food safety and quality plans
  • Serve as the PCQI, HACCP Coordinator, and Food Safety Team Leader for the facilities assigned
  • Support special projects for Supply Chain to drive KPIs
  • Support the QA/FS validation when a new piece of equipment is installed, with the oversight of the QA Manager
  • BS degree, preferred in Biology, Microbiology, Chemistry, Food Science or related area or equivalent years of experience
  • 1-3 years of QA / Food Safety experience
  • PCQI and HACCP certifications preferred
  • Understanding of FDA and/or USDA inspected manufacturing facilities
  • Experience with FDA and/or USDA Rules and Regulations
  • Capacity to understand and work with cross-functional teams
  • Good problem-solving skills
  • Good oral and written communication skills
  • Computer proficiency in Windows based applications (Power Point, Word, Excel)
  • Ability to travel up to 50%
Additional Information

All your information will be kept confidential according to EEO guidelines.