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Product Owner

  • Posted
  • Ann Arbor, Michigan, United States
  • Domino's Pizza LLC

About Us

Domino’s, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, re-energized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and over 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Details

The Product Owner cares for personas and journeys to ensure technology and process delivery fits the customer (current and future team members) in a Simple, Flexible, Inclusive, Seamless, and Relevant way. Define vision for products (personas and journeys) included in HR Transformation initiative.

 

Primary Responsibilities

·       Develop and maintain personas, journeys, and moments that matter; act as the customer advocate and product ambassador

·       Manage and influence customer experience, and deliver customer-facing processes

·       Track performance of delivered products/processes to measure success

·       Analysis of “As Is” and “To Be” – support and contribute to the documentation of "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required

·       Identify solution recommendations to business problems when given fairly well understood business needs at a business unit level

·       Support collection of business requirements using a variety of methods such as interviews, document analysis, and workflow analysis to express requirements clearly and succinctly

·       Identify, elicit and document project/process requirements using appropriate modeling technique if required; analyze requirements and validate with original users, eliminating confusion; define the testing scripts and verification criteria to ensure requirements are met, maintain documentation and traceability throughout project

·       Conduct research using primary data sources and select information needed for the analysis of key themes and trends

·       Horizon Scanning – explore and develop a basic understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization

·       Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases

·       Oversee product development stages; accountable for each stage of the development process and the final product

·       Prioritize product needs and build and manage product backlog across the HR ecosystem

·       Act as primary communicator and link between stakeholders and teams, ensuring buy-in from stakeholders on major decisions and strategy and clear instructions and deliverables for technical teams

·       Create and maintain technical and/or user documentation to a high standard and back up files to ensure instant recovery if problems occur

·       Build and own routines and templates to execute product delivery, or find and leverage any existing best practices

·       Manage demos and surveys/stakeholder feedback collection

·       Support a culture of innovation by contributing to solutions that boost creativity, innovation, and collaboration, such as idea generation platforms, and jam sessions

Qualifications

·       Minimum of 5 years HR system experience required

·       Balance of technical knowledge and business acumen

·       Proven track record of delivering data-driven solutions with a customer-first mindset

·       Proactive self-starter with excellent project management skills and ability to manage multiple tasks effectively

·       Demonstrated ability to research options in various platforms and illustrate options to customers

·       Ability to track and analyze data and report data in a clear, organized format

·       Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment

·       High degree of organization, individual initiative, and personal accountability

·       Proven ability to think strategic and outline concrete actions/milestones to accomplish strategic goals

 

Leadership Characteristics

·       Balance multiple demands, address shifting priorities, and champion change

·       Consider long- and short-term consequences of decisions

·       Influence without authority

·       Understand customer needs and manage expectations

·       Manages complexity

·       Business insight

·       Ensures accountability in self and others

Additional Information

All your information will be kept confidential according to EEO guidelines.