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Manager of Corporate Operations

  • Posted
  • Richmond, Virginia, United States
  • Domino's Pizza LLC

About Us

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Details

Domino's is looking for a Manager of Corporate Operations to support 7 stores within the Richmond, VA area. 

WEEKLY RESPONSIBILITIES AND DUTIES

(30%) Conduct “Pre-planned” Coaching and Mentoring of GMs, AMs and crew

  • “Pre-plan” on-the-job coaching objectives before each store visit using store planning tool (e.g. determine which employees?  what topics?  what support materials?)
  • Provide “suggestive” on-the-job coaching of key operations and management skills to GMs, AMs and crew
  • Conduct Annual Performance Appraisals
  • Provide “positive, constructive, and actionable” feedback
  •  Provide professional develop and career track mentoring to GMs and AMs
  • Coordinate field support resources (Field Trainer, HRG) where required to facilitate action
  • Empower GMs and AMs to take full accountability for store performance

(40%) Achieve Operational Excellence in all stores using structured approach

  • Reinforce execution of key DPI policies and standards through informal “spot checks” of a short list of items at beginning of each store visit
  • Identify and diagnose most important ongoing operational gaps in underperforming stores
  • Develop formal action plans to resolve gaps
  • Coordinate field support resources (Field Trainer, HRG, Operations Evaluator) where required to address gaps
  • Empower GMs and AMs to execute actions plans
  • Track progress and reinforce action plans
  • Ensure excellent customer service


(10%)  Financial Oversight and Review Meetings

  • Review key financial variables as part of store visit “pre-planning”
  • Analyze and track key financial/operational data to derive meaningful business insights
  • Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results
  •  Present financial/operational weekly updates during Market Leader and area GM meetings
  • Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.

(15%)  Take Leadership role in Market Development activities to drive AWUS growth

  • Coordinate with Market Leader and field support to develop market business plans (e.g. targets, action steps, measurement)
  • Drive the development and execution of Local Store Marketing (LSM) initiatives to grow AWUS
  • Coordinate field support resources (Market Specialists) to execute LSM initiatives
  • Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
  • Coordinate with Market Leader to identify and pursue “new” AWUS growth opportunities through store relocation, re-imaging and new builds

(5%)  Administrative

  • Review and complete necessary paperwork

RECOMMENDED WEEKLY STORE VISITS

  •  “Pre-plan” weekly store visit schedule using weekly planning tool
  • 30-35 hours per week in stores (including driving between stores)
  • Minimum 2 visits per week to all stores (except as precluded by remove geographical location)

QUARTERLY RESPONSIBILITIES AND DUTIES

Professional Development week

  • Schedule 3 hour store visits devoted exclusively to GM and AM professional development evaluation, skill plan development, and career path discussion (4 days)
  • Provide advanced, formal management training support to GMs and AMs (1 day)
Qualifications
  • Bachelor’s Degree preferred
  • Minimum 3 years multi-unit experience in restaurant/retail industry
  • Experienced in ensuring operational effectiveness for multi-unit organizations
  • Thorough understanding of Domino’s Pizza standards, policies & procedures
  • Ability to read financial statements; strong analytical skills
  • Ability to effectively and professionally provide guidance and coaching to store management and TMs
  • Ability to plan and conduct effective meetings
  • Experience in working independently with a result orientation
  • Strong oral and written communication skills including public speaking
  • Strong organizational skills
Additional Information

All your information will be kept confidential according to EEO guidelines.