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Ops Innovation Manager

  • Ann Arbor, Michigan, United States
  • Domino's Pizza LLC
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About Us

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Details

RESPONSIBILITIES AND DUTIES

The Operations Innovation Manager is responsible for working with the Director – Operations Innovation on ideating, trialing and implementing innovations of varying complexity for the Domino’s system. This role will work with other innovations groups, representing the voice of Operations as subject matter expert, assuring projects are designed for maximum field adoption and system benefit, while staying true to the Ops Innovation mission.

 

55 % Lead Operations Innovation projects from Ideation to General Availability 

  • Execute Operations Innovations projects utilizing the Stage Gate process
  • Manage the innovation process to analyze opportunity areas with key stakeholders and franchisees, seeking win win situations that balance our customer and team member needs.
  • Execute the long-term strategies and objectives for Operations, supporting the company’s vision and purpose
  • Work cross-functionally to balance project scope, cost and timelines while upholding the Ops Innovation mission and exhibiting Ops Innovation values
  • Facilitate cross-functional work with key counterparts across Procurement, Technology, A&I, Safety & Security, Operations, Marketing and other divisions
  • Support the Director in the optimization of the stage gate process through a cycle of continuous refinement
  • Partner with key business stakeholders to ensure timely completion of all projects and priorities throughout each phase in the operations innovation life cycle
  • Stay abreast of consumer/operations trends and new technologies

 

40 % Consult on operations impact for other teams and departments and provide thought leadership on feasibility and benefits

  • Provide consulting services for other departments on operational feasibility, impact and optimization for projects that impact store operations
  • Assist in the planning, execution and iteration of prototypes and in-market pilots
  • Identify synergies and look to integrate other innovations projects for maximum operator benefit
  • Contribute to the Operational Conversation at the brand level, representing the voice of Innovation

 

5% Administration

  • Ensure successful on-time and on-budget management of Ops Innovation projects
  • Complete all administrative tasks without supervision

 

OVERALL, THE PREFERRED CANDIDATE WILL BE ABLE TO DEMONSTRATE THE FOLLOWING:

  • Successfully build trusting relationships and cultivate collaborative partnerships with internal stakeholders and Franchisees across the brand
  • Effective facilitator, communicator, and storyteller
  • The ability to establish instant rapport, ask great questions, and listen to various stakeholders
  • Has a bias for action and getting results
  • Has a future-orientation and entrepreneurial mindset, who thinks about the future and “what could be”, with interests in business or design thinking
  • A strategic mindset, be forward thinking and comfortable applying structure to ambiguous and futuristic concepts
  • Highly adaptive and flexible work style to adjust project initiatives relative to changes in corporate priorities
  • Comfortable with ambiguity and pivoting priorities
  • Resourceful - leverages network, internal and external resources to inform and educate the project
  • Analytical - grasps complex concepts and synthesizes unstructured data to summarize effectively and drive key decisions
Qualifications
  • Bachelor’s degree in Business Administration, Marketing, Engineering, Technology, or other related field
  • 5+ years of professional working experience in a related industry
  • Proven operations knowledge or demonstrated desire to build operations knowledge by spending extended time in stores
  • Strong oral and written communication skills, including presenting and public speaking
  • Strong organizational and project management skills
  • Ability to travel up 20% of the time, including limited extended trips during the piloting phase of projects
Additional Information

All your information will be kept confidential according to EEO guidelines.