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Human Resources

Senior HR Business Process Analyst

Ann Arbor, Michigan, Domino's Pizza LLC

a large building with glass walls and a red and white sign

About Us

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

This position sits in our Ann Arbor Office and will require 3 days in-person, and 2 days remote per week. 


This position leads, supports and facilitates HR process improvement initiatives across multiple functional units for both strategic and continuous process improvement efforts.  Strategic and transformational support includes design and support throughout implementation to ensure people/process/technical solutions align with strategic initiative while driving consensus among business units including process ownership and governance.  Design activities include the documentation, management and oversight of end-to-end workflow process analysis assuring improved productivity, cost effectiveness, appropriate embedding of Key Performance Indicators, and appropriate controls for both regulatory and compliance considerations.  Provides consultative services and analytic support to business management leveraging LEAN practices, Six Sigma methodologies and tools, capacity planning, resource allocation, work simplification, service level management, organizational design, consolidation, performance measurement systems, productivity improvement and expense control.

Primary Responsibilities

  • Support or lead the definition, scoping, chartering efforts for business process analysis/design projects related to process improvement initiatives assuring optimal business and functional delivery (including technology) of the strategic delivery framework.  This includes business modeling, documentation of the operating blueprint and process solution blueprinting efforts following the strategy definition as well as supporting the execution of the process solution and technical blueprint during the implementation phase.
  • Provide process and business consultation services which include research, analysis facilitation, process modeling, and business process improvement techniques to propose and implement business and system solutions that meet strategic objectives. Provide and support periodic reporting to leadership on assigned project activities.  
  • Establish and maintain strong working relationships across business unit/area level of management continuing to promote and continually broaden the level of business knowledge and the impact of quality/process improvement projects and programs.  Participate in planning sessions with business owners to improve business processes and to prioritize and drive process re-engineering initiatives including process ownership and governance.
  • Participate and support business case development process to identify change execution impacts to people, process, and technology solutions to achieve business objectives.  Participate and support the Change Execution Process assuring resource alignment/impacts are aligned with the process governance model.
  • Drive comprehensive business process standards, analysis, and measurement to assigned projects including the definition of business process modeling standards for assigned projects and evolve the Business Process Management Nomenclature standards of a Business Process Competency Center.
  • Support the expansion and development of Continuous Process Improvement and business process engineering skills, promoting the understanding and use of process improvement tools and concepts.  Support leadership and management with regard to the planning, implementation and production support. 
  • In collaboration with release planning and implementation functions across varying divisions and business platforms.  Ensure all changes to processes are reflected in the repository of process documentation.
  • Access and analyze processes, data points, and controls to determine sub-optimal performance, communicate findings clearly and effectively and make recommendations for improvement.  Identify root causes of problems and demonstrate the ability to develop and make recommendations for solutions to mitigate root cause.  


  • Minimum 5 years of process improvement experience
  • Minimum 2 years of digital/technical process/project management experience; specifically in Human Resources
  • Solid business insight, with a strong familiarity of HR processes and the Employee Lifecycle 
  • Strong familiarity with HR Information Systems/Technologies
  • Strong interpersonal, organizational, analytical, presentation, communication, and critical thinking skills
  • Demonstrates ability to build mutually productive relationships and interact with senior management and key partner groups.
  • Ability to interpret business problems and develop solutions while understanding the broad impact of those solutions.
  • High degree of attention to detail
  • Operate well under pressure and adapt quickly to change.
  • Demonstrated ability to be solution oriented.
  • Demonstrable applied knowledge of business processes and process improvement methodologies
  • Ability to influence and shape work, progress, and processes without ownership or control. 
  • Experience working cross-functionally with departments such as Finance, IT, Legal, Payroll, etc. 
  • Demonstrated ability to lead complex projects from inception through completion. 
  • Knowledge of principles and methodologies of change management 
  • Ability to work in a fast paced, fast changing environment.
  • Excellent interpersonal skills: Good team player and able to operate independently


Preferred Skills

  • Knowledge of PeopleSoft HCM modules
  • Knowledge of Kronos/UKG Software
  • Experience working in nation-wide, multi-location companies.
  • 3+ years of experience working in the human resources field.
  • 2+ years of experience in human resources analytics
  • At least one year of experience in labor relations and compliance
  • 2+ years of experience improving employee’s experience and performance management through data analysis.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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