About Us
Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!
Job Description
We are seeking a detail-oriented, proactive and personable HR Enablement Specialist to play a pivotal role in ensuring a smooth implementation and sustainment experience for our clients, customers, or users. Your primary responsibility will be to facilitate a seamless transition with other enablement teams from sign-up to engagement, providing support, guidance, and personalized assistance throughout the activation process. As part of our HR team, you will be responsible for driving the systemization of technology releases, facilitating change management, ensuring adoption, supporting process improvements, and fostering a culture of continuous growth related to HR technology solutions.
Key Responsibilities:
Client/Customer/User Engagement:
- Serve as the main point of contact for clients, customers, or users during the activation phase, establishing a positive and helpful relationship.
- Engage with clients/users through various communication channels, such as emails, phone calls, live chats, and virtual meetings.
Training Support:
- Collaborate with cross-functional teams to identify learning needs and develop training programs that enhance employee capabilities relating to technology implementations.
- Collaborate with business teams to design and deliver training programs for employees, managers, and HR staff to effectively use new technology tools.
- Guide clients/users through a systematic enablement process, ensuring they have all the necessary information and resources to get started successfully.
- Provide step-by-step instructions, answer questions, and address concerns to ease any apprehensions.
- Partner with key stakeholder to deliver training sessions or orientations to guide clients/users through the features and benefits of our products or services.
- Partner with vendors and key stakeholders to create and share user-friendly guides, tutorials, and documentation to support their learning process.
Customized Assistance:
- Understand the unique needs and goals of each client/customer/user and tailor your support to their specific requirements.
- Offer personalized solutions and recommendations to enhance their experience and meet their objectives.
Issue Resolution:
- Proactively identify and address any challenges or roadblocks that clients/users may encounter during activation.
- Collaborate with internal teams to resolve issues promptly and effectively.
Feedback Collection:
- Gather feedback from clients/customers/users about their activation experience and provide insights to internal teams for process improvements.
- Act as the voice of the customer by advocating for their needs and preferences.
Relationship Building:
- Cultivate positive relationships with clients/customers/users, fostering trust and loyalty.
- Identify opportunities to upsell or cross-sell additional products or services that align with their needs.
Change Management and Communications:
- Develop and execute change management strategies to drive user adoption and minimize resistance to technology changes.
- Create compelling communication plans to inform stakeholders about upcoming changes, benefits, and expected impacts.
- Identify potential risks and develop mitigation plans to address challenges related to technology adoption.
- Work with leadership to foster a culture of openness to change and innovation.
Performance Support:
- Serve as a point of contact for employees seeking assistance with tools, processes, and workflows.
- Provide timely solutions and recommendations to resolve challenges and improve user experiences.
Metrics and Reporting:
- Establish key performance indicators (KPIs) to measure the impact of enablement initiatives on employee performance and business outcomes.
- Generate regular reports to track progress and make data-driven decisions for continuous improvement.
Qualifications
- Bachelor's degree in Business, Communication, Customer Service, or a related field.
- Proven experience in customer support, client relationship management, or activation assistance.
- Proven experience in employee enablement, training, or process improvement.
- Excellent communication skills, both written and verbal, with the ability to convey information clearly and empathetically.
- Strong interpersonal skills and a customer-centric attitude.
- Problem-solving mindset with the ability to troubleshoot issues and provide creative solutions.
- Detail-oriented with the ability to manage multiple clients/customers/users simultaneously.
- Active listening skills to understand client/user needs and concerns.
- Adaptability to different communication styles and preferences.
- Adaptability and ability to work in a fast-paced and evolving environment.
- Proficiency in customer relationship management (CRM) systems and communication tools.
- Empathy and patience to provide exceptional support, especially during challenging moments.
- Familiarity with HR technology solutions, HRIS platforms, and related tools.
Preferred Skills
- Knowledge of PeopleSoft HCM modules
- Knowledge of Kronos/UKG Software
- Experience working in nation-wide, multi-location QSR companies.
Join our team and contribute to the growth and success of our employees through effective enablement and continuous learning. If you're passionate about empowering individuals and enhancing organizational capabilities, apply now to be part of our journey!
Additional Information
All your information will be kept confidential according to EEO guidelines.
