Manager of Corporate Operations

Apply Now

WEEKLY RESPONSIBILITIES AND DUTIES

(30%) Conduct “Pre-planned” Coaching and Mentoring of GMs, AMs, and crew

“Pre-plan” on-the-job coaching objectives before each store visit using store planning tool (e.g. determine which employees? what topics? what support materials?)
Provide “suggestive” on-the-job coaching of key operations and management skills to GMs, AMs, and crew
Conduct Annual Performance Appraisals
Provide “positive, constructive, and actionable” feedback
Provide professional development and career track mentoring to GMs and AMs
Coordinate field support resources (Field Trainer, HRG) where required to facilitate action
Empower GMs and AMs to take full accountability for store performance

(40%) Achieve Operational Excellence in all stores using a structured approach

Reinforce execution of key DPI policies and standards through informal “spot checks” of a shortlist of items at beginning of each store visit
Identify and diagnose the most important ongoing operational gaps in underperforming stores
Develop formal action plans to resolve gaps
Coordinate field support resources (Field Trainer, HRG, Operations Evaluator) where required to address gaps
Empower GMs and AMs to execute actions plans
Track progress and reinforce action plans
Ensure excellent customer service

(10%) Financial Oversight and Review Meetings

Review key financial variables as part of store visit “pre-planning”
Analyze and track key financial/operational data to derive meaningful business insights
Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results
Present financial/operational weekly updates during Market Leader and area GM meetings
Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.

(15%) Take a Leadership role in Market Development activities to drive AWUS growth

Coordinate with Market Leader and field support to develop market business plans (e.g. targets, action steps, measurement)
Drive the development and execution of Local Store Marketing (LSM) initiatives to grow AWUS
Coordinate field support resources (Market Specialists) to execute LSM initiatives
Empower GMs to take a leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
Coordinate with Market Leader to identify and pursue “new” AWUS growth opportunities through store relocation, re-imaging, and new builds

(5%) Administrative

RECOMMENDED WEEKLY STORE VISITS

“Pre-plan” weekly store visit schedule using a weekly planning tool
30-35 hours per week in stores (including driving between stores)
Minimum 2 visits per week to all stores (except as precluded by removing geographical location)

QUARTERLY RESPONSIBILITIES AND DUTIES

Professional Development week

Schedule 3-hour store visits devoted exclusively to GM and AM professional development evaluation, skill plan development, and career path discussion (4 days)
Provide advanced, formal management training support to GMs and AMs (1 day)

Bachelor’s Degree preferred
Minimum 3 years multi-unit experience in restaurant/retail industry
Experienced in ensuring operational effectiveness for multi-unit organizations
Thorough understanding of Domino’s Pizza standards, policies & procedures
Ability to read financial statements; strong analytical skills
Ability to effectively and professionally provide guidance and coaching to store management and TMs
Ability to plan and conduct effective meetings
Experience in working independently with a result orientation
Strong oral and written communication skills including public speaking
Strong organizational skills

All your information will be kept confidential according to EEO guidelines.