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Director - Corporate Operations

  • Posted
  • Phoenix, Arizona, United States

About Us

At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores!

Job Details

Develop and achieve Operating Plan

· Work with EVP to develop budget for area

· Conduct trend and profitability analysis

· Ensure area is meeting operating plan through the use of P/L reviews and quarterly business reviews with area and Executive VP

· Communicate with area on weekly sales and profit numbers

· Identify under-performing stores and develop plan of action

· Work with Marketing Director on strategy for area for local store marketing and national promotions

· Develop a strategy to hit all sales goals

· Develop systems to manage area operations

Build sales to meet company goals

· Create and develop strategies for increasing sales

· Focus on the following responsibilities which have an impact on meeting sales goals

· Facilitate and develop relationships with Co-ops and DMA’s and local communities and businesses

· Ensure area utilizes active local store marketing

Support MCOs, General Managers, and entire area

· Ensure all personnel and stores have appropriate tools to operate business

· Provide direction on company, zone, and area goals and offer plan to achieve them. Additionally utilize district managers to set goals

· Actively listen to staff through conducting performance appraisals and provide appropriate follow-up

· Be accessible

Maintain effective communication at all times

· Act as liaison with Headquarters departments

· Identify what is important to a MCO and present a clear and relevant message in a timely manner

· Periodically attend weekly managers meetings

· Lead the roll-out of national promotions for area

· Address all problems/issues in a timely manner and identify opportunities for improvement

· Attend general manager team meetings on occasion and interact with team members

· Build positive relationship with area and create a fun atmosphere

Ensure area stores are properly staffed and trained

· Coordinate with Human Resources to strategize on staffing and turnover issues

· Enforce the use of interview and selection tools

· Uphold integrity of training system

· Develop and enforce systems that drive training process

· Hold district managers and general managers accountable


· Provide weekly numbers to management and produce standard reports. Conduct additional analysis as necessary

· Administer wage and benefits to area and ensure proper completion of HR forms. Includes verification of period bonuses

· Lead the coordination with management on store changes. Compile feedback from MCO on delivery area and competitive activities.

(10%) Uphold policies and standards

· Ensure adherence to all DPI standards

· Ensure use of tools given to monitor standards such as OIT, Back-to-School

· Provide a harassment free work environment and follow all Human Resources policies

· Appropriately handle all disciplinary actions in a consistent manner

· Ensure stores are properly maintained

· Ensure product quality standards are followed at all times

Ensure area provides excellent customer service

· Enforce Golden Rule and the Honor Guarantee

· Develop and drive strategies to achieve company service goals

· Ensure area is appropriately staffed

Additional Information

All your information will be kept confidential according to EEO guidelines.