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Training and Operations Support

Store Operations Support Specialist (Operations Assessment Team)

Chicago, Illinois, Domino's Pizza LLC

Domino's Cedar Store Front

Job Description

Previously titled: OER Coach, Ops Support Coach

Must be able to relocate to Chicago.

Coach store Team Members, Franchisees, and Marketplace Team Leaders to improve store performance.

  • Provide hands-on training during evaluations.
  • Provide positive, constructive, and actionable feedback.
  • Identify operational gaps and make recommendations on areas for improvement.
  • Act as a resource for information to the marketplace.
  • Assess and share best practices.

Conduct Operations Evaluations in all domestic Corporate and Franchise stores.

  • Understand, interpret, uphold, and enforce standards, policies, and procedures.
  • Evaluate all systems in stores to ensure proper compliance against DPLLC Standards and procedures.
  • Evaluate all stores in assigned area multiple times per year.

Facilitate educational programs on operations evaluation and improvement.

  • Teach classes to Franchisees and General Managers.
  • Partner with Area Leaders/Franchisees/MCOs and Marketplace Trainers to develop additional targeted training that will improve operations in assigned area.
  • Educate marketplace on current and revised standards in a proactive manner.
  • Perform calibration visits with marketplace leaders.

Special Projects

  • Provide feedback and recommendations to WRC leadership.
  • Participate in special programs such as Domino’s Pizza Prep School.
  • Support key WRC leadership and marketplace initiatives, such as awards programs or reference checking
  • Gather and provide specialized data upon request.
  • Support the testing and roll-out of new products.


  • Maintain a consistent and direct link to WRC, Marketplace leaders, and Franchisees with timely and accurate communications.
  • Utilize store data and provided technology to effectively plan store visits.
  • Schedule all travel in the most cost effective manner.
  • Utilize available reports and data to ensure store visits are completed on schedule.


  • Must be willing to relocate to greater Chicago area
  • Minimum 1 year as General Manager of a Domino’s Pizza store, 2 years preferred
  • High School Diploma required
  • Experience as a multi-unit supervisor, Operations Trainer, or AL-Fran Ops preferred
  • Role model operator with history of exceptional evaluation scores
  • Ability to work independently and be results oriented
  • Thorough understanding of Domino’s Pizza standards, policies, and procedures.
  • Appropriate level of computer and technology skills. (Microsoft office, Pocket PC)
  • Ability to give constructive feedback and diffuse volatile situations
  • Outstanding verbal and written communication skills.
  • Strong presentation, interpersonal and organizational skills.
  • Effective coaching and motivational skills, professional demeanor
  • Ability to travel 75- 85%, including overnight travel
  • Willingness to work 3-4 weekends per month 

Additional Information

All your information will be kept confidential according to EEO guidelines.


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