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Manager, Operations Innovation

  • Posted
  • Ann Arbor, Michigan, United States
  • Domino's Pizza LLC

About Us


Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Details

The Manager – Operations Innovation is responsible for working with the Director – Operations Innovation and cross functionally across the entire brand, on ideating, trialing, and implementing innovations of varying complexity for the Domino’s system. Leading the Specialist – Operations Innovation, the Manager will work cross-functionally to aid in the planning, development, prioritization, communication, and execution of innovations that support the priorities of the organization. This role will work with other innovations groups, representing the voice of Operations, assuring projects are designed for maximum field adoption and team member & system benefit.


40% Lead complex Operations Innovation projects from Ideation to General Availability  

·       Execute complex Operations Innovations projects utilizing the Stage Gate process

·       Drive a multi-year Operations Innovation strategy that seeks to optimize store profitability, operational efficiency, and the team member experience, while enhancing the overall customer experience.

·       Manage the innovation process to analyze opportunity areas with key stakeholders and franchisees, seeking win-win situations that balance our customer and team member needs.

·       Manage the needs assessment process to develop and implement the proper long-term strategies and objectives for Operations, supporting the company’s vision and purpose

·       Work cross-functionally to balance project scope, cost and timelines while upholding the Operations Innovation mission and exhibiting Operations Innovation values

·       Stay abreast of consumer/operations trends and new technologies

·       Support the Director in the optimization of the stage gate process through a cycle of continuous refinement

·       Work with cross-functional departments on program deliverables, strategic alignment, enterprise-wide impacts, milestones, risks, assumptions, and constraints

·       Partner with key business stakeholders to ensure timely completion of all projects and priorities throughout each phase in the operations innovation life cycle



30% Consult on operations impact for other teams and departments and provide thought leadership on feasibility and benefits

·       Provide consulting services for other departments on operational feasibility, impact and optimization for projects that impact store operations

·       Identify synergies and look to integrate other innovations projects for maximum operator benefit

·       Shape the operational conversation through subject matter thought leadership



30% People Leadership & Administration

·       Manage, lead and develop the Specialist Operations Innovation, guiding towards shared objectives and coaching to strengthen business acumen, operational and leadership skills

·       Ensure successful on-time and on-budget management of all projects

·       Guide Specialist to effectively product manage launched Innovations and work cross-functionally to optimize implementation

·       Complete all administrative tasks without supervision


  • Successfully build trusting relationships and cultivate collaborative partnerships with internal stakeholders and Franchisees across the brand
  • Effective facilitator, communicator, and storyteller
  • The ability to establish instant rapport, ask great questions, and listen to various stakeholders
  • Has a bias for action and getting results
  • Has a future-orientation and entrepreneurial mindset, who thinks about the future and “what could be”, with interests in business or design thinking
  • A strategic mindset, be forward thinking and comfortable applying structure to ambiguous and futuristic concepts
  • Highly adaptive and flexible work style to adjust project initiatives relative to changes in corporate priorities
  • Comfortable with ambiguity and pivoting priorities
  • Resourceful - leverages network, internal and external resources to inform and educate the project
  • Analytical - grasps complex concepts and synthesizes unstructured data to summarize effectively and drive key decisions

·       An ability to develop others, both directly and indirectly


·       Bachelor’s degree in Business Administration, Marketing, Engineering, Technology, or other related field

·       7+ years of professional working experience in a related industry,

·       Proven operations knowledge or demonstrated desire to build operations knowledge by spending extended time in stores

·       Ability to travel up 20% of the time, including trips during the piloting phase of projects that may include nights and weekends

Additional Information

All your information will be kept confidential according to EEO guidelines.